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Frequently Asked


The "Off-Road Package" and Unlimited Mode: See information here

Off-Road Package Pricing and Availability
Information on the iOs and other features is not yet published. Detailed product and pricing information on the Off-Road Packages will be announced soon and will be available before S2/RX bikes begin shipping. 

Pricing of the off-road throttle will be similar to the throttle for the SG1 (150€ TTC). It is possible to purchase it on the S2 or RX after preordering an RX or S2, and even after purchasing and adding it post-receiving the bike. It is a simple plug and play solution.
It is not compatible for SUPER73-ZG or SG1 models. Side note: the ZG model is not compatible with off-roading throttles. 

Certificate of Conformity EN 15194
We send the certificates upon request by e-mail with order number or receipt from dealers. S2 and RX models will have certificates available upon time of delivery. 

Servicing and Repair
Our Super73 models are quite simple to service, and beyond the electronics have standard bicycle components. For electronics repair and troubleshooting (battery, motor, display, lights, etc) please contact us. For all other normal wear and tear, your local bike shop may help for most items. Tip: Spare tubes may handy to purchase in advance as those are more uncommon to find in bike shops. 
Please make sure you also understand our warranty agreement

Why are Super73 sold in Europe priced differently than Super73 sold in the USA?
Europe has a different set of rules, certifications, market standards and regulations which we have to uphold. This combined with different duties and pricing structures when bringing our bikes to Europe, are the main source of the price differences. See below for further explanation. 

  • RX and S2: The best specs for the European market
    While the Super73 RX and S2 models sold to the US market have optional gearing, we automatically included those features on the bikes we import to Europe. We also upgraded the brakes to Magura a trusted high-quality brand from Germany. The bikes have the same build, design, and features, but on the European market, we chose to offer only the best. 

RX in Europe

RX in North America

Brakes

Front: Magura MT5e, 4-piston caliper, 203mm x 2.3mm rotor - Rear: Magura MT5e, 180mm rotor x 2.3mm rotor

Tektro Hydraulic, 4-piston aluminum forged caliper, 203mm x 2.3mm front rotor, 180mm x 2.3mm rear rotor

Bottom Bracket

Square taper cartridge BB shell with Torque sensor

120mm sealed bearing, square taper

PAS Sensor

Torque

Cadence / rotation sensor

Crank / Front Chain Ring

127mm alloy crank arms, 44T chainring

125mm alloy crank arms, 36T chainring / Optional: 44T chainring for 10-speed gearing

Gearing

Shimano 11-36T, 10 speed

Single-speed 16T rear cog / Optional: 10 speed gearing (11-36T)

Rear Derailleur

10 speed Shimano Zee

Single-speed chain tensioner / Optional: 10 speed Shimano Zee

  • Certified and eligible for government incentives
    In terms of regulations and certification, Europe indeed has some of the highest standards regarding electric bikes. Super73 follows those regulations to ensure consumer safety. We therefore test each new bike model in accredited laboratories (such as TUV SUD) to make sure we follow all the required labelling and standards. The United States does not require those same tests or standards.These tests and certification do have an influence on our prices. Thanks to this, our bikes are certified Electric Pedal Assist Cycles (EPAC) and fall in the e-bike category required to receive government grants for end consumers.
    To learn more about government grants or refunds and what your country is doing to support your use of electric bikes, click here.
  • Prices are not always what they seem
    At first glance, you may think that prices labeled on the US Super73 website are much lower than prices displayed on the European site. In the United States, advertised prices don’t include local state taxes, which range from 0% to 13.3% (such as in California). Those state taxes are added to the shopping cart. In Europe, the VAT is already included in the price displayed on the product page. On top of that, there are different import fees and other Value Added Taxes added to products coming into Europe.

What is the range difference between the SUPER73-SG, SG1 and ZG models?

  • SUPER73-ZG has the smallest battery, 313 watt-hours, and a range of more than 45 km* on ECO pedal assistance mode.
  • SUPER73-SG, has a 422 watt-hour battery, provides an estimated range of more than 50 km* using the ECO pedal assistance mode. If you are in SPORT mode at 25km / h the range is about 25-30km.
  • SUPER73-SG1, has a 969 watt-hour battery, has an estimated range of more than 80 km* using the ECO pedal assistance mode. If you are in SPORT mode at 25km / h the range is about 50km.
    * Estimates of battery life depend on conditions such as rider weight, speed, temperature, wind, tire pressure, terrain, incline, etc., and therefore range may vary.

To give a concrete example in Paris, a ride in SUPER73-SG1 with a distance of 11.4 km on uneven, paved and sloping terrain from the 18th arrondissement to the Parc des Princes in Boulogne, lasts about 45 minutes and is easily done on a SUPER73-SG1 in SPORT mode at 25 km / h used most of the time, with a rider weight of 75 kg. The battery does not need to be recharged for the return. If you are using a SUPER73-SG battery (422 watt hours) for this same route, a charge in between would be recommended.

Do you offer financing? 
We are actively working on setting up financing for our customers, but some banks offer individual financing. Please check with your own bank as some offer small loans for electric bikes. To go to our grants and financing page, please check here.

Can I add a suspension fork on my SUPER73-SG or SG1 that has the fixed handlebar?
It is possible, however we do not supply the handlebars. You would need to use a handlebar with a 22.2mm tube size (this the size we use) Other than that, it is your choice which brand, material etc you choose. We always recommend safety first!

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