JOB OPENINGS


FEEL LIKE YOU WERE MEANT TO DO SOMETHING MORE?

Do you feel like it's time for you to join the #SUPERSQUAD as a team member?
Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture. We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweighs the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, and this is an opportunity to fuse passion with a career and compete in a newly emerging global industry. If you believe that you can contribute to our team, we’d love to talk to you.
Our team is composed of multi-talented individuals diverse in backgrounds, experience, and interests. The Super73 team is growing and expanding to new fronts. We offer an exceptional work environment committed to the growth of employees and the growth of our company. 

For open solicitations, please send us your CV/resumé and motivation letter at: careers-eu@super73.com

Location: SUPER73 B.V. - Industrieweg 61, 1115 AD Duivendrecht


Assistant Storemanager (Amsterdam) – Fulltime Internship

Ben jij iemand die tot het uiterste gaat voor de glimlach van een klant? Staat service bij jou hoog in het vaandel en vind je het een uitdaging om met commerciële targets te werken? Dan zijn wij op zoek naar jou!

Wat ga je doen als Assistent Storemanager bij SUPER73?

  • Je achterhaalt de wensen van de klant en probeert deze ook zo goed mogelijk te vervullen.
  • Je bent medeverantwoordelijk voor het behalen van de commerciële targets van de winkel.
  • Je bent een helpende hand voor je leiding gevende.
  • Je zorgt voor een perfecte presentatie van de collectie. Zowel in de winkel zelf als in het magazijn heb jij alles goed op orde.

Alvast meer weten over SUPER73 en de functie Assistent Storemanager? Lees dan meer op onze careerpagina op eu.super73.com en kom alle ins en outs te weten over (wie weet) jouw toekomstige functie.

Wie ben jij?

  • Je hebt een natuurlijk gevoel voor sales.
  • Service staat bij jou hoog in het vaandel.
  • Je bent resultaatgericht.
  • Je bent flexibel.
  • Talenkennis: Nederlands moedertaal / tweetalig en vloeiend Engels (zowel geschreven als gesproken) andere talen zijn plus.
  • Kennis of begrip van de fiets- en / of lifestyle-industrie is een pluspunt.

Wat kun je van ons verwachten?

  • Een marktconforme stagevergoeding.
  • Een leuke en fijne werksfeer.
  • Persoonlijke groei o.a. door middel van training en een internationale werkomgeving.
  • Als eerst inzicht in onze nieuwste collecties.

Waarom dit iets voor jou is…

  • Omdat service verlenen in jouw DNA zit. Je krijgt energie van mensen helpen.
  • Omdat je resultaatgericht bent en graag gezamenlijk werkt naar een doel.
  • Omdat je een natuurlijk gevoel voor sales hebt.

Over ons

SUPER73, geboren uit de wens om te inspireren en avontuur en gemeenschap te creëren, is een Amerikaans lifestyle-avonturenmerk dat motorfietserfgoed en jeugdcultuur combineert. We zijn een groep avonturiers, makers, bouwers, denkers, innovators, dromers en vooral doeners die geloven dat al onze inspanningen veel zwaarder wegen dan de som van onze delen. Dit is niet voor bangeriken. We werken hard, we gaan snel en we hebben een missie. Voor ons is dit geen baan, en dit is een kans om passie te combineren met een carrière en te concurreren in een nieuw opkomende wereldwijde industrie. Als je denkt dat jij een bijdrage kunt leveren aan ons team, dan gaan we graag met je in gesprek.

Ons team is samengesteld uit multi-getalenteerde individuen met verschillende achtergronden, ervaring en interesses. Het Super73-team groeit en breidt uit naar nieuwe fronten. We bieden een uitzonderlijke werkomgeving die toegewijd is aan de groei van medewerkers en de groei van ons bedrijf.

 

Bilingual Customer Support Representative (Amsterdam)

SUPER73 is currently looking for an energetic Customer Service Representative to support our growing Customer Care team. You will optimize the customer experience by providing engaging and resolution-minded conversations with all inbound customer inquiries. You will work cross-functionally with multiple teammates and departments to strengthen client loyalty, referrals, and retention. We’re set for continued explosive growth, and we’re looking for someone that can exhibit poise and calm amidst the storm.

About You
You are a customer service guru with sales qualities and a natural relationship-building ability. You have a demonstrated experience serving customers and have a solid understanding of the internal and external nuances to achieve successful conversations. You are self-motivated and passionate about helping others. You are interested in sinking your teeth into an environment where you can make an impact and empower others to create their own adventure.

Primary Responsibilities:

  • Ability to empathize with customers
  • Answer high volume phone calls, emails and other channels through which customers reach out to us.
  • Help solve a wide variety of issues our customers may face through critical thinking and collaboration.
  • Maintain empathy through situations presented by customers and ensure the safety of our riders.
  • Provide energetic conversation when engaging with new and existing customers.
  • Participate in team meetings by adding value to conversations and proactively providing recommendations for improvement.
  • Acts as a team player by assisting and collaborating with other CSR’s to solve customer issues.
  • Maintain compliance with company policies, practices, and procedures.
  • Participate in proactive efforts to achieve individual and company goals.
  • Review work for accuracy, completeness, and proper authority.
  • Meeting targets in terms of quality of conversations.
  • Take on other duties as assigned

Required Qualifications

  • Fluent in English and bilingual in at least one of the following languages: German, Dutch or French.
  • 2+ years in customer relations, hospitality, service, or other related work environments.
  • Contact center or help desk experience strongly preferred.
  • A winning and collaborative attitude; you are open to learning from other team members and leverage data/resources with stakeholders and peers.
  • Strong work ethic and willingness to do what is needed to get the job done with a “no task too small” mentality.
  • Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
  • Strong computer skills.
  • Strong conversational skills.
  • Background in action sports, traditional sports, or the fashion industry strongly preferred.
  • Some knowledge of bicycles is preferred but not necessary.

What you can expect from us

  • Ability to grow quickly in a fast-paced start-up company
  • Monthly team breakfast and occasional team lunch
  • Joining a fun, young team of internationals
  • Employee discounts and benefits

    Bilingual Technical Customer Support Representative (Amsterdam)

    SUPER73 is currently looking for an energetic french-speaking technical support representative to support our growing customer support initiative. You will optimize the customer experience by providing excellent customer service and troubleshooting to existing riders through email and over the phone. The technical support representative works cross functionally with Workshop, Logistics and Customer Service to resolve any technical issue you face with a keen eye for detail, creativity and your analytics skills. We're set for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm.

    About You
    A customer service guru with exceptional level of critical thinking and natural relationship-building ability. You have demonstrated experience in customer service and troubleshooting in order to achieve success. You are proactive, constantly able to motivate yourself and to continually grow with our business and generate customer loyalty.

    Primary Responsibilities

    • Ability to empathize with French and English speaking customers while troubleshooting mechanical problems and provide stellar solutions.
    • Schedule and maintain fulfilment of multiple customer requests.
    • Apply poise and charisma through email and phone correspondence.
    • Maintain knowledge on model lineup, new accessory launches, and merchandise.
    • Collaborate with multiple team members in problem solving various customer issues.
    • Maintains a professional appearance and is comfortable conducting video calls
    • Participates in team meetings by adding value to conversations and proactively providing recommendations for improvement.
    • Acts as a team player by assisting and collaborating with other CSR’s.
    • Attendance and on-time reporting.
    • Maintains compliance with company policies, practices and procedures.
    • Participates in proactive efforts to achieve individual and company goals.
    • Required to attend and support company events, as needed.
    • Handles changing deadlines and priorities.
    • Reviews work for accuracy, completeness, and proper authority.
    • Take on other duties as assigned.

    Required Qualifications:

    • Bilingual: fluent in English and at least one of the following languages: German, Dutch or French.
    • A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers.
    • Proactive and creative, you can work in a fast-paced ever-changing environment.
    • Strong work ethic and willingness to do what is needed to get the job done.
    • Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
    • Strong computer skills including reporting capabilities.
    • Minimum two years experience in customer support.
    • Some knowledge of bicycles is highly preferred.
    • Enthusiasm for electric vehicles preferred.
    • Background in action sports, traditional sports, or fashion industry strongly preferred.

    What you can expect from us:

    • Ability to grow quickly in a fast-paced start-up company
    • Monthly team breakfast and occasional team lunch
    • Joining a fun, young team of internationals
    • Employee discounts and benefits

        GDPR: Data Protection and Privacy
        Super73 B.V. is committed to looking after your privacy and keeping your data safe; we have updated our privacy notice to explain how we collect, store, and use your personal data. We will not share your data with any third parties, and if you wish to exercise any of your rights to access, change, or erase personal information, please email us at  iteurope@super73.com.

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