Frequently Asked Questions

Below are answers to the most common questions we get.

What is your return/cancellation policy?
Click to learn more. 

Do you do custom designs or orders?
Generally, no. Custom orders and designs take a lot of time and resources away from our team and our ability to create bikes in a timely manner.

Do you still sell the original Super73?
Yes! The original Super73 is still in the lineup but only released in limited quantity run a few times during the year. We will be partnering with other cool brands to bring you these bikes. It is only available for sale in the United States and Canada due to country-specific regulations. 

How do you turn on the lights? 

  • North America models with a thumb throttle display: press the power button for a second until lights turn on.
  • European models without the thumb throttle: press the "UP" arrow for a second until lights go on. 

Can you ride with a second rider?
You can ride with 26 riders if you can fit. However, we never recommend that more than one person at a time ride on our Super73's. Weight distribution can be thrown off with two riders and the Super73 may not perform as advertised. Maximum weight capacity is noted as 125 kg / 275 lbs. 

Do you sell the frame separately?
No. All bikes are sold complete.

What accessories will be available in the future?
We have plans for a full accessory line including bags, cases, holders, and much more.

How do you install the extended seat?
In some cases there may be excess paint on the mounting plate of the S1. Do not force the screw into the hole. Simply screw the hole through the mounting plate slowly and you will find that it fits well.

How do you install the fenders? 
Check out our assembly video or downloadable PDF for step by step tutorials.

Can you add foot pegs?
We don’t recommend adding any additional accessories onto your Super73 unless released by Lithium Cycles.

Can you put a child seat on the back?
We don't recommend that anyone under 16 ride on our Super73 bikes. Please check your local DMV for e-bike regulations and age limits. 

How much does it cost to have the bike professionally assembled?Click HERE for info regarding Velofix, our recommendation for professional assembly. Velofix is a premium service, there are usually more affordable options available by searching "Ebike Mechanics" in your area as prices will vary.

Why do I need to have my bike professionally assembled?
Our bikes arrive 85% assembled, complete with all the part and tools needed for assembly. However, we strongly recommend having a professional E-bike service or company do the assembly for you not only to make sure the wiring is connected properly but to also safety check all mechanical and electrical components upon arrival. Proof of assembly is required for a valid warranty.

How long is the warranty?
All warranty information can be found on our Warranty and Returns page here. We have separate warranty for our EU customers that can be found on our Global Shop or HERE

Do you offer pickups?
We offer local pick up if your bike is purchased with us here at our SoCal headquarters. (Please note- inventory is limited and operates on a first come first serve basis.) If you have purchased your bike through our website or one of our authorized dealers, your bike will be shipped and is not eligible for local pick up.

Do you offer financing?
Financing is available through Affirm. 

Do you ship to my country?
Head over to our Dealer Page to find a list of retailers and distributors in your area.

Can I ship the Super73 from the US to another country myself or through a 3rd party shipper? 
3rd party or self-shipping of any SUPER73 motorbike or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. (We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorized dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region.)

Do you offer expedited shipping or delivery?
No.

How long does the battery take to charge?
The battery takes anywhere between 3-6 hours to fully charge depending on battery or charger. Leaving your battery plugged in for longer than the charge time needed is not an issue. Your charger has an automatic shut off and the 
battery will stop accepting a charge once charging is complete.

What is the range on Super73 bikes? How long does the battery last?
Range depends on conditions such as rider weight, terrain, incline, etc. Battery range below or above this level is normal and not cause for concern. In normal conditions, flat surfaces: 

Super73 Z1: 15-20 miles
Super73 S: 20-25 miles
Super73-S1: 35-40 miles
Super73 Original 2016/2018: 25-27 miles

Conditions that effect your battery's range:

  • Ambiant Temperature: Extreme cold and heat can affect the batteries capacity.
  • Total Number of Charge Cycles: As the battery ages, total capacity can decrease.
  • Wind: Riding into a strong headwind can decrease range.
  • Road Conditions: Excessively rough or hilly terrain requires the consumption of more power.
  • Load: Carrying extra weight on the bike or in a backpack will use more energy.
  • Operator Weight
  • Repeated Acceleration from a standing start.
  • Proper Gear Usage: Taking full advantage of the available gear will significantly increase range.
  • Poor Maintenance: Under inflated tires, misadjusted brakes, a dry or dirty chain, can decrease range.

Tips for Maximizing Range:

  • Charge the battery at room temperature (32-85 F)
  • Lithium Batteries have no chemical memory, and it is not necessary to discharge the battery completely for best performance. Charging a partially full battery will have no negative effects.
  • Maintain proper tire pressures and lube the chain regularly.
  • Operating temperatures between 40F-85F will significantly increase range.
  • Get your bike a regular tune up (every 6 months) at your local bike dealer.

Do I need to register the bike with the DMV?
Nope. Our bikes do not require license, registration, or insurance. They are classified as bicycles.

How do I become a dealer?
Please send your application at this link, or go to our Dealers Page. 

How much does the Super73 weigh?
Super73-Z1: 56lbs
Super73-S models: 70lbs
Super73-2018: 80lbs

What are the main differences between the models/which model is best for my needs?  
If you are going to be climbing a lot of hills and using your Super73 on a daily basis, for commuting over 20-30 miles we recommend the S1. If you plan on cruising over short distances, in cities, small towns, or on flat surfaces and don't need that much power, we recommend the Z1 model. 
Compare models HERE

What's the difference between hydraulic and mechanical disc brakes? 

The major difference between hydraulic and mechanical disc brakes is that the latter uses a cable similar to a derailleur cable, while the former uses brake fluid similar to what’s used in cars.

As previously mentioned, mechanical brakes make use of a cable in order to brake. Just like a derailleur cable, dirt can affect their performance and stretch them out. Mechanical brakes do not stop as efficiently as hydraulic brakes, however the simple cable makes them easier to adjust. Mechanical brakes offer easy adjustments if you like adjusting your brakes on the fly, and are more common as well as cheaper to replace.

Hydraulic brakes are designed to use brake fluid, which becomes compressed when the brake lever is squeezed and allows the brakes to function. This is a superb technique that offers stronger, more reliable braking performance. However, the technique will cost you more than the brakes themselves. You will have to ensure that the brake lines are air free, and maintain care for the brake fluid in case their performance starts to suffer.

Just like with brakes of your car, you will have to change the fluid at times. (Luckily this only needs to be done every so often.) Keep in mind that these brakes are in an enclosed system, meaning you don’t need to worry about mud and dirt affecting the performance of your bike. The only exception for both hydraulic and mechanical brakes is if the pads themselves get dirty.

Hydraulic Brakes Pros and Cons:

PROS

  • Excellent modulation
  • Unsurpassed stopping power
  • Open Systems with huge rotors capable of handling very high loads of heat from “heavy-duty” riders

CONS

  • More expensive
  • Closed systems can blow off or lock-up or blow-off hydraulic seals/lines if overheated

What's so cool about the Tektro brand? 
Tektro is a popular and well established bike component manufacturer. You can benefit from Tektro's own manufacturer warranty if you need replacements parts. Just contact them directly by finding a local dealer through their website. 

What is the difference between a 2A and a 5A charger? 
In simple terms, a 5A charger will charge your battery faster than a 2A charger. The 5 amp (A) charger allows more current to pass to charge the battery. You can use the 2A charger on any battery but the S1 models all come with a 5A charger. 

Can I pedal and not use the throttle?
Yes. Both the S1 and OG models have three levels of pedal assist. While you can manually pedal each Super73, each pedal assist mode offers a different level of power from the motor. 

What is Pedal Assist? 
Pedal Assist automatically turns on the motor when you pedal. With pedal assist you do not need to use a throttle to control the motor. 

There are two types of Pedal Assist: Cadence Sensor Type which measures IF you are pedaling and a Torque Sensor Type which measures HOW HARD you are pedaling. The Super73 S-Series sold in the United States with thumb throttles, as well as the Super73-SG (Global) has a cadence sensor. The Super73-SG1, sold outside North America without a throttle, has a torque sensor. 

1. Cadence Sensors
The basic cadence sensor uses a magnet on the crank, turning the motor ON when you start pedaling and OFF when you stop. It works more or less like a switch. You control the boost level and speed by adjusting the assist mode manually up and down. 

The advantage is that it's an inexpensive way to get some sort of pedal assist onto the bike, but the disadvantage is that the pedal assistance can feel jerky, laggy and counterintuitive. If you want to pedal faster than the motor is spinning, the motor will actively work against your efforts. The Super 73 has a cadence sensor as it is most often used with the throttle only.


2. Torque Sensors
The torque sensor uses a precision strain gauge, measuring your actual force on the pedal and sampling at 1,000 times per second over the entire pedal stroke. 

The harder you pedal, the more power it gives to the motor. If you pedal lighter, less power goes to the motor. The adjustment is made in real time amplifying your every input. 

Most higher-end e-bikes use torque sensors, however in some countries cadence-only sensors are not allowed. The disadvantage is the cost is significantly higher to implement this technology as the precision component is relatively more expensive.