Refund policy

RETURN AND CANCELLATION POLICY

FOR BIKES:

1. Orders that are canceled prior to shipping are eligible for a 100% refund of the total order price.

2. The refund is excluding the original shipping costs.

3. If shipped, you have the right to return your bike within 14 days after delivery. The bike must be packed in the original box and within the original protection material. The bike should be free from dirt, dust - you may use it for a test ride for example, but if there are usage marks, damage and other indications of use, we have the right to deduct these costs from the refund. Please make sure the bike is fully protected.

4. We don’t accept returns after 14 days from the delivery date.

5. We don’t accept return on used items unless it falls under our limited warranty.

6. The buyer must have written approval from a Super73 customer service agent before initiating a return. We don’t accept unauthorised returns.

7. Photograph and document the packaging before returning your bike. A label will be provided by a customer service agent when the return is approved.

8. The buyer must cover the costs for return shipping. In such case, the buyer is responsible for the return shipment including possible shipping damages and lost shipments. We recommend insuring any return shipment for loss or damages. Please note that Lithium Ion batteries are classified as Dangerous Goods and require special transport conditions. We don’t not accept unauthorised returns of Lithium Ion Batteries.

9. As an alternative, the buyer may request the Super73 team to cover the return shipping by organising a pick-up for the bike. In such case please note that the shipping fees associated with the initial order will not be refunded.

10. Once received, the Super73 team will inspect the returned item.

11. Once issued, refunds might take up to 10 working days.

 

FOR NON-BIKE ITEMS:

1. Orders that are canceled prior to shipping are eligible for a 100% refund of the total order price.

2. If shipped, you have the right to return your order, or part of your order, within 14 days after delivery. The item should be packed in the original box and within the unopened original protection material.

3. We don’t accept returns after 14 days from the delivery date.

4. The buyer must have written approval from a Super73 customer service agent before initiating a return. We don’t accept unauthorised returns.

5. Photograph and document the packaging before returning your item. A label will be provided by a customer service agent when the return is approved.

6. If the item is returned with dirt or debris, it will be returned to you and considered final sale and non-returnable. Please ensure that items are unworn, unwashed, tags intact (when applicable), and undamaged.

7. The buyer must cover the costs for return shipping. In such case, the buyer is responsible for the return shipment including possible shipping damages and lost shipments. We recommend insuring any return shipment for loss or damages. Please note that Lithium Ion batteries are classified as Dangerous Goods and require special transport conditions. We don’t not accept unauthorised returns of Lithium Ion Batteries.

8. As an alternative, the buyer can request the Super73 team to provide a return label to return the item. In such case please note that the shipping fees associated with the initial order will not be refunded.

9. Once received, the Super73 team will inspect the returned item.

10. Once issued, refunds might take up to 10 working days.

To initiate a return please contact our customer service at customercare-eu@super73.com.