Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare-eu@super73.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare-eu@super73.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare-eu@super73.com.

RETURN AND CANCELLATION POLICY

FOR BIKES:

1. Orders that are canceled prior to shipping are eligible for a 100% refund of the total order price.

2. The refund is excluding the original shipping costs.

3. If shipped, you have the right to return your bike within 14 days after delivery. The bike must be packed in the original box and within the original protection material. The bike should be free from dirt, dust - you may use it for a test ride for example, but if there are usage marks, damage and other indications of use, we have the right to deduct these costs from the refund. Please make sure the bike is fully protected.

4. We don’t accept returns after 14 days from the delivery date.

5. We don’t accept return on used items unless it falls under our limited warranty.

6. The buyer must have written approval from a Super73 customer service agent before initiating a return. We don’t accept unauthorised returns.

7. Photograph and document the packaging before returning your bike. A label will be provided by a customer service agent when the return is approved.

8. The buyer must cover the costs for return shipping. In such case, the buyer is responsible for the return shipment including possible shipping damages and lost shipments. We recommend insuring any return shipment for loss or damages. Please note that Lithium Ion batteries are classified as Dangerous Goods and require special transport conditions. We don’t not accept unauthorised returns of Lithium Ion Batteries.

9. As an alternative, the buyer may request the Super73 team to cover the return shipping by organising a pick-up for the bike. In such case please note that the shipping fees associated with the initial order will not be refunded.

10. Once received, the Super73 team will inspect the returned item.

11. Once issued, refunds might take up to 10 working days.

 

FOR NON-BIKE ITEMS:

1. Orders that are canceled prior to shipping are eligible for a 100% refund of the total order price.

2. If shipped, you have the right to return your order, or part of your order, within 14 days after delivery. The item should be packed in the original box and within the unopened original protection material.

3. We don’t accept returns after 14 days from the delivery date.

4. The buyer must have written approval from a Super73 customer service agent before initiating a return. We don’t accept unauthorised returns.

5. Photograph and document the packaging before returning your item. A label will be provided by a customer service agent when the return is approved.

6. If the item is returned with dirt or debris, it will be returned to you and considered final sale and non-returnable. Please ensure that items are unworn, unwashed, tags intact (when applicable), and undamaged.

7. The buyer must cover the costs for return shipping. In such case, the buyer is responsible for the return shipment including possible shipping damages and lost shipments. We recommend insuring any return shipment for loss or damages. Please note that Lithium Ion batteries are classified as Dangerous Goods and require special transport conditions. We don’t not accept unauthorised returns of Lithium Ion Batteries.

8. As an alternative, the buyer can request the Super73 team to provide a return label to return the item. In such case please note that the shipping fees associated with the initial order will not be refunded.

9. Once received, the Super73 team will inspect the returned item.

10. Once issued, refunds might take up to 10 working days.

To initiate a return please contact our customer service at customercare-eu@super73.com.