Q: Will the new SUPER73 Youth Series be available in Europe?
Unfortunately due to regulations and EU laws, the Youth Series won’t be available in Europe.
Q: When will the C1X be available for purchase?
There still is not a confirmed delivery time. To stay up to date on production, pricing and availability make sure to subscribe to the newsletter on the C1X information page.
Q: Off-Road Package, speeds and riding modes for S2 and RX
The Off-Road Experience package contents include a throttle and an extra wide handlebar for easier handling and enabling an active riding position. This Off-Road package is designed specifically for riders to use on private land, closed racing tracks, etc.
Q: How is assembly?
Q: Declaration of Conformity EN 15194
Q: Is my Super73 purchase eligible for VAT-Exemption?
Yes, Super73 Bikes are eligible for VAT-Exemption. That being said, a VAT-Exemption can only be applied by a Super73 Customer Service Agent through a custom order invoice. A VAT-Exemption is also only applicable on bike orders. Two pieces of information are needed to apply for the exemption:
- Your Company Name, Email Address, and Phone Number.
- VAT Number.
Customers located outside the European Union such as Switzerland or the UK are welcome to also apply for VAT-Exemption.
A request for VAT-Exemption can be made and sent to our Customer Service Team via firstname.lastname@example.org
Q: Can I ride my Super73 in the rain?
If you leave your bike out in the rain, make sure the battery connectors are covered and dry before placing your battery on it.
Q: Repair/Servicing: What happens if I have an issue on my bike, who do I call?
For electronics repair and troubleshooting (battery, motor, display, lights, etc) please contact your local dealer where you purchased your Super73 or us directly via e-mail or phone. We are located in Amsterdam, The Netherlands and can help you trouble shoot easily. In this case, we work together to figure out the problem and find a solution. Sometimes this can be solved over a message, phone, or a video call with one of our technicians. If there are parts to be shipped, we can do so from our warehouse in Amsterdam, and within a few days you can expect them to be delivered.
To help expedite the process of Repair and Service, please make sure you have your original invoice, bike frame serial number, photos and / or videos of the issue and clear description of the problem you are experiencing at hand when contacting us.
Please make sure you also understand our warranty agreement.
Q: Why are Super73 sold in Europe priced differently than Super73 sold in the USA?
a. RX and S2: The best specs for the European market
|IN EUROPE||IN THE USA|
|Brakes - RX||Front: Magura MT5e, 4-piston caliper, 203mm x 2.3mm rotor - Rear: Magura MT5e, 180mm rotor x 2.3mm rotor||Tektro Hydraulic, 4-piston aluminum forged caliper, 203mm x 2.3mm front rotor, 180mm x 2.3mm rear rotor|
|Brakes - S2||Front: Magura MT4e, 2-piston caliper, 180mm x 2.0mm rotor - Rear: Magura MT4e, 180mm rotor x 2.0mm rotor||Tektro Hydraulic, 2-piston forged aluminum caliper, 180mm front, and rear rotors|
|Bottom Bracket||Square taper cartridge BB shell with Torque sensor||120mm sealed bearing, square taper|
|PAS Sensor||Torque||Cadence / rotation sensor|
|Crank / Front Chain Ring||127mm alloy crank arms, 44T chainring||125mm alloy crank arms, 36T chainring / Optional: 44T chainring for 10-speed gearing|
|Gearing||Shimano 11-36T, 10 speed||Single-speed 16T rear cog / Optional: 10 speed gearing (11-36T)|
|Rear Derailleur||10 speed Shimano Zee||Single-speed chain tensioner / Optional: 10 speed Shimano Zee|
|Horn - S2||Roxim ZHR02 w/ integrated horn switch||
Optional accessory sold separately, available for purchase fall 2020
|Horn - RX||Roxim ZHR02 w/ integrated horn switch||Roxim ZHRK-01 w/ integrated horn switch|
b. Certified and eligible for government incentives
c. Prices are not always what they seem
Q: What is the range difference between the SUPER73-SG, SG1 and ZG models?
SUPER73-ZG has the smallest battery, 313 watt-hours, and a range of more than 45 km* on ECO pedal assistance mode.
SUPER73-SG, has a 422 watt-hour battery, provides an estimated range of more than 50 km* using the ECO pedal assistance mode. If you are in SPORT mode at 25km / h the range is about 25-30km.
SUPER73-SG1, has a 969 watt-hour battery, has an estimated range of more than 80 km* using the ECO pedal assistance mode. If you are in SPORT mode at 25km / h the range is about 50km.
* Estimates of battery life depend on conditions such as rider weight, speed, temperature, wind, tire pressure, terrain, incline, etc., and therefore range may vary.