Shipping and Delivery
On this page you will find information about shipping to your country in Europe. We try to ship out all orders within 1-2 business days of placing your order, from Monday to Friday, excluding the holidays. Your telephone number and email address will be shared with our shipping company that might contact you to arrange the time of delivery. Please reach out to the SUPER73 Europe customer service team if you have any questions, we’re happy to help.
PREORDERS
If you have pre-ordered a bike such as a Super73-RX or S2, please visit this page for the latest updates.
COVID-19 INFO
We use several shipping companies. UPS, our primary freight forwarder, currently reports on their website that the restrictions do not apply to the flow of goods and that they continue to operate a regular service. UPS is less likely able to deliver to companies and / or warehouse addresses, so please use your home address for shipping. So far, we have been able to deliver to personal addresses. Please see https://www.ups.com/en for more information on your country (EUROPE). We will assist you in the best possible way and encourage you to check your tracking number regularly, call UPS and / or notify us of anything that may appear to be irregular.
WHERE WE SHIP
Super73 Europe uses UPS to ship to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway (please contact and order from our distributor ICON/Revert), Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Sweden, Switzerland and the United Kingdom. For the United Kingdom we may also use other delivery services.
For UPS service alerts, please visit their local page for your country: https://www.ups.com.
UPS SHIPPING TRANSIT TIMES
More info here.
The heat map below shows our estimated transit times from our warehouse in The Netherlands to your country. Please note that 1-2 business days need to be added for preparing the order in our warehouse.
SHIPPING COSTS PER COUNTRY
For accessories the shipping costs are €14 in the Netherlands and €19 in all other countries. The shipping costs for bikes are €32 per bike in the Netherlands and €120-150€ per bike depending on European countries.
As a special offer, the Super73-ZG, SG, SG1 have free shipping.
THIRD PARTY OR SELF-SHIPPING
3rd party or self-shipping of any SUPER73 motorbike or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorised dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region.
SHIPPING HOLIDAYS 2020
Please note that our shipping carriers do not deliver on weekends or public holidays. SUPER73 Europe orders are not shipped or delivered on the following days:
New Year's Day (January 1st)
Easter Monday (April 13th)
Good Friday (April 19th)
King's Day (April 27th)
Labor Day (May 1st)
Liberation Day (May 5th)
1945 VE Day (May 8th France)
Ascension Day (May 21st)
Whit Monday (June 1st)
Corpus Christi (June 20th Germany, Austria, Switzerland, Spain)
Bastille Day (July 14th France)
Assumption Day (August 15th)
German Unity Day (October 3rd Germany)
All Saints’ Day (November 1st)
1918 Veterans Day (November 11th)
Christmas Day (December 25th)
Boxing Day (December 26th)
BFPO / PO Addresses
Please note that we can not ship to BFPO or PO addresses.
For any questions regarding shipping, please contact our customer service team.
