JOB OPENINGS

Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture. We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweighs the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, and this is an opportunity to fuse passion with a career and compete in a newly emerging global industry. If you believe that you can contribute to our team, we’d love to talk to you.

Our team is composed of multi-talented individuals diverse in backgrounds, experience, and interests. The Super73 team is growing and expanding to new fronts. We offer an exceptional work environment committed to the growth of employees and the growth of our company. 

For open solicitations, please send us your CV/resumé and motivation letter at: careers-eu@super73.com

Location: SUPER73 B.V. - Industrieweg 61, 1115 AD Duivendrecht

 

Area Sales Lead DACH - Amsterdam Based 

The Area sales manager DACH is responsible for all sales and business development for SUPER73 in Germany, Austria, and Switzerland. The position is based in our Amsterdam Head office and reporting to the Sales Lead EMEA. Its primary focus is to build the B2B business in the market by managing and opening accounts and sales agencies where necessary. Beyond the B2B focus, the position also advises on and executes stimulation of D2C sales and advises on activations supporting the brand and direct sales. It is a strategic position that needs to absorb and provide market information for the sales, marketing, and logistics departments and contribute to building strategy for the particular markets and channels. This position is tasked with: 

Building the market

• Responsibility for sales activities within Germany, Austria & Switzerland
• Supporting, managing, and building all Sales and account relationships in the DACH market, including the active acquisition of new customers to achieve sales and brand objectives.

• Responsibility for achieving bottom-line sales and business development objectives in the target market. Sales revenue goals, margins, network development for sales, service, and brand positioning.     
• Recruiting and managing sales agencies for specific regions and channels in cooperation with EU sales managers.
• Identifying, planning, and managing Super73 brand experiences in the market. 

Planning and Strategy: 

• Building and executing a strategic business development plan for the DACH territory in line with the Super73 objectives.
• Generating, inputting, and following through fulfillment of all orders within the territory in cooperation with the sales support team
• Planning and forecasting on a country, channel account, and product-level
• Editing of market analyses and regular reports to the EMEA Sales manager and other departments.

Creating and maintaining demand:

• This position is responsible for building structure to provide a seamless premium consumer experience for every Super73 customer throughout the product lifecycle by providing technical training and advice to store clients and educating them to comply with the Super73 technical service processes.
• Organization and leading of events like product training and test events in cooperation with the events department. Both with retail partners or as direct DEMO/ BRAND events to drive D2C revenue. 
• Being the interface between the Supersquad, our community of riders in the region, and the event team.
• Identifying, planning, and executing marketing and brand activations on- and offline to increase brand awareness and direct sales through rapid ROI in the B2B and DTC channels.

Your skills

• 5+ years of Sales and brand-building experience in the bike, tech or lifestyle industry, or related environment
• Knowledge of the bike and lifestyle industry as well as a good network
• Experience in building and managing key accounts and sales channels 
• Motivation and passion for making a significant difference
• Flexibility; strong ability to advertise and sell products; positive and confident attitude
• Entrepreneurial and independent thinker and proactive problem solver
• Language skills: native German and fluent English (both written and spoken)
• Based in Amsterdam with the willingness to travel regularly within the territory. 

E-Commerce Merchandiser - Amsterdam Based

The Digital Merchandiser is responsible for the day-to-day management, merchandising and revenue growth of eu.super73.com and its online channels with an emphasis on site productivity, sales growth and conversion. A primary focus of this role is the optimization of the online product merchandising strategy to ensure that the right product is in the right place and at the right time. 

Most of your time will be focused on executing projects, you must have the ability to work in a very fast-paced, deadline-orientated environment with a high accountability for creative standards. Other areas of focus will include managing a high volume of projects and workflow. If you have the experience for this position, are a self-starter and can work collaboratively in an entrepreneurial environment then this is the right position for you. 

Position Responsibilities:

• Effectively merchandise products within the product category in an effort to influence conversion rate and sales, while balancing marketing initiatives and brand focus. 
• Utilize all available data points, which include consumer demand, product inventory, product margin, shipping rates, etc. to drive profitability for the ecommerce channel. This will include up-selling, cross-selling, catalog structure management, and creation of product specific landing pages. 
• Develop and oversee the online merchandising and related item strategies to drive sales, conversion rate and overall profitability for the SKUs and Categories. 
• Utilize relevant reporting and analysis to communicate online business trends and SKU level performance. Conduct regular competitive analysis to identify best practices and recommend action steps. 
• Coordinate with Marketing to gain a full understanding of all content (email, social, display, search, digital integrations, etc.) potentially driving traffic back to our website. Merchandise landing pages in a manner that supports the various marketing initiatives while keeping profitability of the ecommerce channel top of mind.  
• Drive vertical and horizontal revenue growth of product assortment.  
• Develop strategic product plans that match SUPER73’s brand and product roadmap. 
• Manage the full portfolio of products including SKU tracking, channel priorities, exclusives, inventory management oversight and EOL decisions. 

Company Expectations: 

• Demonstrate a strong fellowship with peers as well as the community 
• Collaborate as a collective team for a common goal while supporting one another 
• Generate new ideas and appropriate risk taking to deliver against our goals 
• Drive for results with urgency and accept responsibility for our performance 
• Foster an environment of continuous improvement and drive meaningful change 
• Resilient in overcoming any challenge through conviction and leveraging past experiences 
• Adapt to new challenges through curiosity, open-mindedness, and generating creative solutions 
• Nimble and quick while maintaining perspective by putting things into context 
• Originators in developing inspirational products through trends, design, tools, and process 
• Maintain compliance with all company policies and procedures 

REQUIRED QUALIFICATIONS: 

• Relevant experience with B2C Ecommerce merchandising and marketing in Outdoor Hardgoods, Apparel/Footwear and Accessory product categories 
• 3-5 years of increasing and varied experience in key merchandising and marketing 
• Prior experience driving growth for business and managing category P&L 
• Hands-on experience managing SKUs and Categories through various online channels partners especially Shopify Plus, Amazon, eBay 
• Prior experience in managing, cross training and motivating the staff 

Your Skills: 

• 3-5 years of Ecommerce consumer products selling / marketing
• Relevant experience with B2C Ecommerce merchandising and marketing in Outdoor Hardgoods, Apparel/Footwear and Accessory product categories 
• Prior experience driving growth for business and managing category P&L 
• Hands-on experience managing SKUs and Categories through various online channels partners especially Shopify Plus, Amazon, eBay 
• Prior experience in managing, cross training and motivating the staff 
• Proficient use of Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Shopify Plus, Google Marketing (analytics shopping, ads). 
• Experience with ESP email marketing or equivalent preferred. 
• Ability to demonstrate sound judgement and data driven decision making and reporting skills
• Proactive and strategic thinker
• Proven ability to work in a fast paced environment while handling multiple tasks, projects, and responsibilities 
• Excellent attention to detail, time management, scheduling, and organization skills 
• Strong ability to regularly act with immediacy, consistent communication, and clear expectations 
• Problem solver and solution identifier 
• Language skills: English (Required), French or German preferred (other languages a plus)

Assistant Storemanager (Amsterdam) – Fulltime Internship

Ben jij iemand die tot het uiterste gaat voor de glimlach van een klant? Staat service bij jou hoog in het vaandel en vind je het een uitdaging om met commerciële targets te werken? Dan zijn wij op zoek naar jou!

Wat ga je doen als Assistent Storemanager bij SUPER73?

• Je achterhaalt de wensen van de klant en probeert deze ook zo goed mogelijk te vervullen.
• Je bent medeverantwoordelijk voor het behalen van de commerciële targets van de winkel.
• Je bent een helpende hand voor je leiding gevende.
• Je zorgt voor een perfecte presentatie van de collectie. Zowel in de winkel zelf als in het magazijn heb jij alles goed op orde.

Alvast meer weten over SUPER73 en de functie Assistent Storemanager? Lees dan meer op onze careerpagina op eu.super73.com en kom alle ins en outs te weten over (wie weet) jouw toekomstige functie.

Wie ben jij?

• Je hebt een natuurlijk gevoel voor sales.
• Service staat bij jou hoog in het vaandel.
• Je bent resultaatgericht.
• Je bent flexibel.
• Talenkennis: Nederlands moedertaal / tweetalig en vloeiend Engels (zowel geschreven als gesproken) andere talen zijn plus.
• Kennis of begrip van de fiets- en / of lifestyle-industrie is een pluspunt.

Wat kun je van ons verwachten?

• Een marktconforme stagevergoeding.
• Een leuke en fijne werksfeer.
• Persoonlijke groei o.a. door middel van training en een internationale werkomgeving.
• Als eerst inzicht in onze nieuwste collecties.

Waarom dit iets voor jou is…

• Omdat service verlenen in jouw DNA zit. Je krijgt energie van mensen helpen.
• Omdat je resultaatgericht bent en graag gezamenlijk werkt naar een doel.
• Omdat je een natuurlijk gevoel voor sales hebt.

Over ons

SUPER73, geboren uit de wens om te inspireren en avontuur en gemeenschap te creëren, is een Amerikaans lifestyle-avonturenmerk dat motorfietserfgoed en jeugdcultuur combineert. We zijn een groep avonturiers, makers, bouwers, denkers, innovators, dromers en vooral doeners die geloven dat al onze inspanningen veel zwaarder wegen dan de som van onze delen. Dit is niet voor bangeriken. We werken hard, we gaan snel en we hebben een missie. Voor ons is dit geen baan, en dit is een kans om passie te combineren met een carrière en te concurreren in een nieuw opkomende wereldwijde industrie. Als je denkt dat jij een bijdrage kunt leveren aan ons team, dan gaan we graag met je in gesprek.

Ons team is samengesteld uit multi-getalenteerde individuen met verschillende achtergronden, ervaring en interesses. Het Super73-team groeit en breidt uit naar nieuwe fronten. We bieden een uitzonderlijke werkomgeving die toegewijd is aan de groei van medewerkers en de groei van ons bedrijf.

 

Bilingual Customer Support Representative (Amsterdam)

SUPER73 is currently looking for an energetic Customer Service Representative to support our growing Customer Care team. You will optimize the customer experience by providing engaging and resolution-minded conversations with all inbound customer inquiries. You will work cross-functionally with multiple teammates and departments to strengthen client loyalty, referrals, and retention. We’re set for continued explosive growth, and we’re looking for someone that can exhibit poise and calm amidst the storm.

About You
You are a customer service guru with sales qualities and a natural relationship-building ability. You have a demonstrated experience serving customers and have a solid understanding of the internal and external nuances to achieve successful conversations. You are self-motivated and passionate about helping others. You are interested in sinking your teeth into an environment where you can make an impact and empower others to create their own adventure.

Primary Responsibilities:

• Ability to empathize with customers
• Answer high volume phone calls, emails and other channels through which customers reach out to us.
• Help solve a wide variety of issues our customers may face through critical thinking and collaboration.
• Maintain empathy through situations presented by customers and ensure the safety of our riders.
• Provide energetic conversation when engaging with new and existing customers.
• Participate in team meetings by adding value to conversations and proactively providing recommendations for improvement.
• Acts as a team player by assisting and collaborating with other CSR’s to solve customer issues.
• Maintain compliance with company policies, practices, and procedures.
• Participate in proactive efforts to achieve individual and company goals.
• Review work for accuracy, completeness, and proper authority.
• Meeting targets in terms of quality of conversations.
• Take on other duties as assigned

Required Qualifications

• Fluent in English and bilingual in at least one of the following languages: German, Dutch or French.
• 2+ years in customer relations, hospitality, service, or other related work environments.
• Contact center or help desk experience strongly preferred.
• A winning and collaborative attitude; you are open to learning from other team members and leverage data/resources with stakeholders and peers.
• Strong work ethic and willingness to do what is needed to get the job done with a “no task too small” mentality.
• Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
• Strong computer skills.
• Strong conversational skills.
• Background in action sports, traditional sports, or the fashion industry strongly preferred.
• Some knowledge of bicycles is preferred but not necessary.

What you can expect from us

• Ability to grow quickly in a fast-paced start-up company
• Monthly team breakfast and occasional team lunch
• Joining a fun, young team of internationals
• Employee discounts and benefits

Bilingual Technical Customer Support Representative (Amsterdam)

SUPER73 is currently looking for an energetic french-speaking technical support representative to support our growing customer support initiative. You will optimize the customer experience by providing excellent customer service and troubleshooting to existing riders through email and over the phone. The technical support representative works cross functionally with Workshop, Logistics and Customer Service to resolve any technical issue you face with a keen eye for detail, creativity and your analytics skills. We're set for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm.

About You
A customer service guru with exceptional level of critical thinking and natural relationship-building ability. You have demonstrated experience in customer service and troubleshooting in order to achieve success. You are proactive, constantly able to motivate yourself and to continually grow with our business and generate customer loyalty.

Primary Responsibilities

• Ability to empathize with French and English speaking customers while troubleshooting mechanical problems and provide stellar solutions.
• Schedule and maintain fulfilment of multiple customer requests.
• Apply poise and charisma through email and phone correspondence.
• Maintain knowledge on model lineup, new accessory launches, and merchandise.
• Collaborate with multiple team members in problem solving various customer issues.
• Maintains a professional appearance and is comfortable conducting video calls
• Participates in team meetings by adding value to conversations and proactively providing recommendations for improvement.
• Acts as a team player by assisting and collaborating with other CSR’s.
• Attendance and on-time reporting.
• Maintains compliance with company policies, practices and procedures.
• Participates in proactive efforts to achieve individual and company goals.
• Required to attend and support company events, as needed.
• Handles changing deadlines and priorities.
• Reviews work for accuracy, completeness, and proper authority.
• Take on other duties as assigned.

Required Qualifications:

• Bilingual: fluent in English and at least one of the following languages: German, Dutch or French.
• A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers.
• Proactive and creative, you can work in a fast-paced ever-changing environment.
• Strong work ethic and willingness to do what is needed to get the job done.
• Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
• Strong computer skills including reporting capabilities.
• Minimum two years experience in customer support.
• Some knowledge of bicycles is highly preferred.
• Enthusiasm for electric vehicles preferred.
• Background in action sports, traditional sports, or fashion industry strongly preferred.

What you can expect from us:

• Ability to grow quickly in a fast-paced start-up company
• Monthly team breakfast and occasional team lunch
• Joining a fun, young team of internationals
• Employee discounts and benefits

GDPR: Data Protection and Privacy
Super73 B.V. is committed to looking after your privacy and keeping your data safe; we have updated our privacy notice to explain how we collect, store, and use your personal data. We will not share your data with any third parties, and if you wish to exercise any of your rights to access, change, or erase personal information, please email us at  iteurope@super73.com.