JOB OPENINGS
FEEL LIKE YOU WERE MEANT TO DO SOMETHING MORE?
For open solicitations, please send us your CV/resumé and motivation letter at: careers-eu@super73.com
Location: SUPER73 B.V. - Industrieweg 61, 1115 AD Duivendrecht
Sales Director EMEA - Amsterdam Based
About The Role:
SUPER73 is hiring a Sales Director EMEA to work onsite at our Amsterdam EMEA HQ!
The Sales Director EMEA is responsible for driving sales and managing the overall business development in EMEA.
What You'll Do:
- Align with Global sales and implement and lead sales strategy in EMEA
- Manage, coach, lead and develop regional sales and sales support teams in EMEA
- Own and manage a Regional P&L
- Identify/recruit the best distributors and reps in each market. Continually evaluate the performance of existing distributors and support them for maximum growth and long-term brand health.
- Communicate Brand and product knowledge to country/region leads, international distributors, retailers and consumers on an ongoing basis.
- Align different distribution players in the market (distributors, direct accounts, global customers, etc.) and resolve conflict among them (pricing, product calendar, customer service, etc.)
- Drive overall business development for the distributor business, working closely with them to understand growth opportunities in each market.
- Track distributor performance on a regular basis in terms of sales growth and brand development efforts.
- Ensure distribution and rep contracts are up to date.
- Drive monthly revenue targets and ensure that distributors have the tools to achieve them (product, training, marketing)
- Fully understand market dynamics of the respective territory: Economy, customers, consumers, competition landscape and market trends.
- Develop operational plans for the distributor business based on company’s direction, including monthly/quarterly budget, initiatives, business plans and marketing plans
- Prepare and monitor sales and revenue plans against budget.
- Control retail prices and distributor margins based on company guidance and market conditions
- Ensure proper product mix and assortment across categories in each distributor market
- Team up with Sales Operations, Finance and other back office departments to ensure that product delivery is up to standards and that the distributor business gets appropriate support and follows all the existing controls (backorders/allocation, credit holds, product information)
- Travel to each market to assess current status, maintain performance levels and identify areas for improvement
- Work with marketing and events in EMEA to align with and drive sales strategy
- Gather, review, and consolidate seasonal orders. Drive reorder business
- Maintain up-to-date records for distributors (door counts, org charts, rep structures, contact information, among others)
- Organize and lead sales and line adoption meetings
- Participate in the organization of sales meetings, training sessions, and special events
- Host international visitors (reps, accounts, distributors, etc.)
- University degree level education
- 6 years related sales EMEA management experience in the lifestyle industry
- Available for extensive travel.
- Team-player, self-starter, solid problem-solving, communication and presentation skills.
- Demonstrate excellent people leader skills
- Unparalleled Integrity. In good times and bad, takes ownership for mistakes; delivers tough messages directly; doesn’t “back-channel”
- Action Oriented. "Can do" and "does do" attitude; authentically engaged with people and situations
- Accountable. Commits to stretch goals and delivers; holds self and team to highest performance standards
- Business English plus any other European languages
Sales Support B2B - Amsterdam Based
The Sales support B2B is the main contact for the clients for all non-sales-related questions, passed orders and smaller top-ups from the dedicated area (Northern-, Southern- or central Europe). The position is turning plate to exchange information between the back-office departments: logistics, technical service and finance and the client.
The sales support also supports the Area manager in generating sales and business development in new regions and channels. In the perspective the position is evolutive towards more proactive sales. Specific projects could also be assigned to this position.
Order book management:
- Initiating and following through order fulfilment from placed to fully delivered while keeping the client informed
- Regular review, follow up and clean-up of entire orderbook for assigned territory.
Technical support:
- Proactively: Support and educate clients with technical information on new products, updates and maintenance steps, carry through tech training mostly per video but also physical.
- Work closely with customer service department to stay up to date with technical questions and assure service excellence is achieved both B2B for dealer requests but also from dealers to our consumers
Sales:
- Lead review: review and filter incoming sales leads in line with set requirements. Identify potential new partners with Area manager and establish contact.
- Lead generation: research regional or channel specific markets on a project base to establish prospect bases and filter these with Area manager.
- Assist dealers with placing and editing orders in line with strategy set by Area manager
- Use contact points with customers to up-sell new ranges and complementary product. Proactively contact and sell clients with specific campaigns through mail and phone.
- Prepare B2B newsletter in cooperation with Area manager and Marketing
Financial support:
- Assisting clients with requests for financial information for invoices, credit notes, statements.
- Taking care of edits in accordance with area manager and finance department.
Account/Relationship management:
- Combine Sales-, technical, financial and logistical support to build relationships with retailers to achieve sales and non-sales company goal
- Manage dedicated account base
Project management:
- Work on specific assigned project (temporary or permanently) with Area manager and other concerned departments:
- Examples: Retail project/pop up; event series like Demo tours or specific sales events like trade shows.
Your skills
- 2+ years of Sales back office and/or operations experience in a B2B, consumer goods environment
- Knowledge or experience of the bike and/or lifestyle industry is a plus
- Motivation and passion for making a significant difference
- Flexibility; ability to advertise and sell products; positive and confident attitude
- Entrepreneurial and independent thinker and proactive problem solver
- Language skills: either German or French native/bilingual and fluent English (both written and spoken) other languages are plus
- The position is based in our European Headquarter in Amsterdam
Accounts Payable Specialist - Amsterdam Based
ABOUT THE ROLE
SUPER73 is hiring an Accounts Payable Specialist to work onsite at our EU HQ In Amsterdam!
The purpose of this position is to provide both administrative and financial support by processing accounts payable transactions and monitoring payroll functions in order to make sure that the office operates smoothly, accurately, and effectively. This role ensures vendors get paid for services and products rendered. They review and process invoices, audit credit card bills, answer vendor inquiries, reconcile vendor statements, process employees expense claims, reconcile outstanding balances and review AP aging.
WHAT YOU’LL DO
- Respond to external vendors and internal managers regarding all aspects of the accounts payable process, including processing invoices for payment, recording sales tax, assisting with bank reconciliations, and documenting loans.
- Research information to provide accurate and timely solutions to internal clients and vendors at multiple locations.
- Verify the accuracy of vendor invoices and confirm that the correct general ledger account codes are used.
- Generate payment to vendors on a routine schedule and match the check with backup for review by the finance director.
- Inspect paid and unpaid invoices and records according to company standards.
- Review automatic payments to ensure correct coding and authorization as well as sufficient contracts and documentation.
- Develop and maintain a filing system for financial information, records and documents to ensure easily available information.
- Monitor account balances, prepare analyses of accounts and related financial activity to produce monthly financial reports.
- Corresponds with vendors and maintains updated supplier masters
- Tracks expenses, processes expense reports, and prepares analyses of accounts.
- Data enters invoices and bills to ensure payments
- Credit card reconciliations
WHAT WE’RE LOOKING FOR
- 2+ years of Accounts Payable experience
- Possesses knowledge of general accounting and bookkeeping principles, as well as of any relevant accounting software.
- Is knowledgeable about accounts payable and the process of maintaining general ledgers.
- Demonstrates strong communication, analytical, and problem-solving skills
- Exhibits a strong regard for organizing and prioritizing, as well as an ability to meet deadlines.
- Displays a respect for confidentiality
- Strong Microsoft excel skills
- Exhibits strong team building and interpersonal skills
- Fluent English
- Exact experience (not required but a plus)
Bilingual Customer Support Representative (Amsterdam)
SUPER73 is currently looking for an energetic Customer Service Representative to support our growing Customer Care team. You will optimize the customer experience by providing engaging and resolution-minded conversations with all inbound customer inquiries. You will work cross-functionally with multiple teammates and departments to strengthen client loyalty, referrals, and retention. We’re set for continued explosive growth, and we’re looking for someone that can exhibit poise and calm amidst the storm.
About You
You are a customer service guru with sales qualities and a natural relationship-building ability. You have a demonstrated experience serving customers and have a solid understanding of the internal and external nuances to achieve successful conversations. You are self-motivated and passionate about helping others. You are interested in sinking your teeth into an environment where you can make an impact and empower others to create their own adventure.
Primary Responsibilities:
- Ability to empathize with customers
- Answer high volume phone calls, emails and other channels through which customers reach out to us.
- Help solve a wide variety of issues our customers may face through critical thinking and collaboration.
- Maintain empathy through situations presented by customers and ensure the safety of our riders.
- Provide energetic conversation when engaging with new and existing customers.
- Participate in team meetings by adding value to conversations and proactively providing recommendations for improvement.
- Acts as a team player by assisting and collaborating with other CSR’s to solve customer issues.
- Maintain compliance with company policies, practices, and procedures.
- Participate in proactive efforts to achieve individual and company goals.
- Review work for accuracy, completeness, and proper authority.
- Meeting targets in terms of quality of conversations.
- Take on other duties as assigned
Required Qualifications
- Fluent in English and bilingual in at least one of the following languages: German, Dutch or French.
- 2+ years in customer relations, hospitality, service, or other related work environments.
- Contact center or help desk experience strongly preferred.
- A winning and collaborative attitude; you are open to learning from other team members and leverage data/resources with stakeholders and peers.
- Strong work ethic and willingness to do what is needed to get the job done with a “no task too small” mentality.
- Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
- Strong computer skills.
- Strong conversational skills.
- Background in action sports, traditional sports, or the fashion industry strongly preferred.
- Some knowledge of bicycles is preferred but not necessary.
What you can expect from us
- Ability to grow quickly in a fast-paced start-up company
- Monthly team breakfast and occasional team lunch
- Joining a fun, young team of internationals
- Employee discounts and benefits
Bilingual Technical Customer Support Representative (Amsterdam)
SUPER73 is currently looking for an energetic french-speaking technical support representative to support our growing customer support initiative. You will optimize the customer experience by providing excellent customer service and troubleshooting to existing riders through email and over the phone. The technical support representative works cross functionally with Workshop, Logistics and Customer Service to resolve any technical issue you face with a keen eye for detail, creativity and your analytics skills. We're set for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm.
About You
A customer service guru with exceptional level of critical thinking and natural relationship-building ability. You have demonstrated experience in customer service and troubleshooting in order to achieve success. You are proactive, constantly able to motivate yourself and to continually grow with our business and generate customer loyalty.
Primary Responsibilities
- Ability to empathize with French and English speaking customers while troubleshooting mechanical problems and provide stellar solutions.
- Schedule and maintain fulfilment of multiple customer requests.
- Apply poise and charisma through email and phone correspondence.
- Maintain knowledge on model lineup, new accessory launches, and merchandise.
- Collaborate with multiple team members in problem solving various customer issues.
- Maintains a professional appearance and is comfortable conducting video calls
- Participates in team meetings by adding value to conversations and proactively providing recommendations for improvement.
- Acts as a team player by assisting and collaborating with other CSR’s.
- Attendance and on-time reporting.
- Maintains compliance with company policies, practices and procedures.
- Participates in proactive efforts to achieve individual and company goals.
- Required to attend and support company events, as needed.
- Handles changing deadlines and priorities.
- Reviews work for accuracy, completeness, and proper authority.
- Take on other duties as assigned.
Required Qualifications:
- Bilingual: fluent in English and at least one of the following languages: German, Dutch or French.
- A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers.
- Proactive and creative, you can work in a fast-paced ever-changing environment.
- Strong work ethic and willingness to do what is needed to get the job done.
- Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
- Strong computer skills including reporting capabilities.
- Minimum two years experience in customer support.
- Some knowledge of bicycles is highly preferred.
- Enthusiasm for electric vehicles preferred.
- Background in action sports, traditional sports, or fashion industry strongly preferred.
What you can expect from us:
- Ability to grow quickly in a fast-paced start-up company
- Monthly team breakfast and occasional team lunch
- Joining a fun, young team of internationals
- Employee discounts and benefits
GDPR: Data Protection and Privacy
Super73 B.V. is committed to looking after your privacy and keeping your data safe; we have updated our privacy notice to explain how we collect, store, and use your personal data. We will not share your data with any third parties, and if you wish to exercise any of your rights to access, change, or erase personal information, please email us at iteurope@super73.com.
