JOB OPENINGS
FEEL LIKE YOU WERE MEANT TO DO SOMETHING MORE?
For open solicitations, please send us your CV/resumé and motivation letter at: careers-eu@super73.com
Location: Industrieweg 61, Duivendrecht, Noord Holland, Netherlands.
Public Relations & Event Coordinator (Amsterdam Based)
The PR and Event Coordinator needs to be passionate about emerging lifestyle, adventure and youth culture. Are you confident in your abilities within creative content, networking and advertisement? If so, you might be a fit for our team. A day in the life of a PR Specialist requires the following:
You are:
- Confident and experienced with media marketing strategies
- Bringing fresh ideas and staying up to date with upcoming trends
- Forward-thinking when creating PR content (Announcements, Vlogs, Features, Events)
- Strategic thinker with the ability to present long term goals and planning
Requirements:
- Background in PR including an extensive list of contacts
- Excellent writing skills in English
- Knowledge or understanding of the bike and/or lifestyle industry
- Based in Amsterdam with the willingness to travel regularly within the territory
Your skills:
- Fluent/Native English speaker; other languages are a plus
- 1-year experience minimum in Public Relations
- Independent and proactive thinker
- Creative and outgoing personality
- Experience in Project Management
Responsibilities:
- Copywriting press releases and press material
- Updating and maintaining the press site and local press screening lists
- Editing content into specific forms of advertisement
- Managing relationships with journalists, influencers, creators, press and media outlets
- Attending & organizing events such as group rides and networking functions
- Creating written advertisements to generate new business and opportunities
- Organizing content productions
- Create creative campaigns
- Analysing & Reporting media coverage
Sales support B2B - France & southern Europe - French Native - Amsterdam based
The Sales Support B2B is the primary contact for the clients for all non-sales-related questions passed orders and smaller top-ups from the dedicated area. The position is exchanging information between the back-office departments: logistics, technical service and finance, and the client.
The sales support also supports the Area Manager in generating sales and business development in new regions and channels.
Order book management:
- Initiating and following through order fulfillment from placed to fully delivered while keeping the client informed.
- Regular review, follow up, and clean-up of the entire order book for assigned territory.
Technical support:
- Reactive: Respond to all phone calls and email requests rapidly and in line with Customer service systems requirements.
- Proactive: Support and educate clients with technical information on new products, updates, and maintenance steps, carry through tech training mostly by video and sometimes in person.
- Work closely with the customer service department to stay up to date with technical questions.
Sales:
- Lead review: Review and filter incoming sales leads in line with set requirements. Identify potential new partners with the Area Manager and establish contact.
- Lead generation: Research regional or channel-specific markets on a project base to establish prospect bases and filter these with the Area Manager.
- Assist dealers with placing and editing orders in line with the strategy set by the Area Manager
- Use contact points with customers to upsell new ranges and complementary products. Proactively contact and sell to clients with specific campaigns through mail and phone.
- Prepare B2B newsletter in cooperation with the Area Manager and Marketing.
Project management:
- Work on specifically assigned projects (temporary or permanently) with the Area Manager and other concerned departments.
- Examples: Retail project/pop up; event series like demo tours or specific sales events like trade shows.
Financial support:
- Assisting clients with requests for financial information for invoices, credit notes, statements.
- Editing financial documents in accordance with the area manager and finance department.
Your skills
- 2+ years of Sales back office and/or operations experience in a B2B consumer goods environment
- Knowledge or understanding of the bike and/or lifestyle industry is a plus
- Motivation and passion for making a significant difference
- Flexibility; ability to advertise and sell products; positive and confident attitude
- Entrepreneurial and independent thinker and proactive problem solver
- Language skills: French native/bilingual and fluent English (both written and spoken) other languages are plus (ideally Spanish/Italian)
- The position is based in our European Headquarter in Amsterdam
GDPR: Data Protection and Privacy
Super73 B.V. is committed to looking after your privacy and keeping your data safe; we have updated our privacy notice to explain how we collect, store, and use your personal data. We will not share your data with any third parties, and if you wish to exercise any of your rights to access, change, or erase personal information, please email us at iteurope@super73.com.
Bilingual Customer Support Representative - Amsterdam Based
SUPER73 is currently looking for an energetic Customer Service Representative to support our growing Customer Care team. You will optimize the customer experience by providing engaging and resolution-minded conversations with all inbound customer inquiries. You will work cross-functionally with multiple teammates and departments to strengthen client loyalty, referrals, and retention. We’re set for continued explosive growth, and we’re looking for someone that can exhibit poise and calm amidst the storm.
About You
You are a customer service guru with sales qualities and a natural relationship-building ability. You have a demonstrated experience serving customers and have a solid understanding of the internal and external nuances to achieve successful conversations. You are self-motivated and passionate about helping others. You are interested in sinking your teeth into an environment where you can make an impact and empower others to create their own adventure.
Primary Responsibilities:
- Ability to empathize with customers
- Answer high volume phone calls, emails and other channels through which customers reach out to us.
- Help solve a wide variety of issues our customers may face through critical thinking and collaboration.
- Maintain empathy through situations presented by customers and ensure the safety of our riders.
- Provide energetic conversation when engaging with new and existing customers.
- Participate in team meetings by adding value to conversations and proactively providing recommendations for improvement.
- Acts as a team player by assisting and collaborating with other CSR’s to solve customer issues.
- Maintain compliance with company policies, practices, and procedures.
- Participate in proactive efforts to achieve individual and company goals.
- Review work for accuracy, completeness, and proper authority.
- Meeting targets in terms of quality of conversations.
- Take on other duties as assigned
Required Qualifications
- Fluent in English and bilingual in at least one of the following languages: German, Dutch or French.
- 2+ years in customer relations, hospitality, service, or other related work environments.
- Contact center or help desk experience strongly preferred.
- A winning and collaborative attitude; you are open to learning from other team members and leverage data/resources with stakeholders and peers.
- Strong work ethic and willingness to do what is needed to get the job done with a “no task too small” mentality.
- Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
- Strong computer skills.
- Strong conversational skills.
- Background in action sports, traditional sports, or the fashion industry strongly preferred.
- Some knowledge of bicycles is preferred but not necessary.
What you can expect from us
- Ability to grow quickly in a fast-paced start-up company
- Monthly team breakfast and occasional team lunch
- Joining a fun, young team of internationals
- Employee discounts and benefits
Bilingual Technical Customer Support Representative - Amsterdam
SUPER73 is currently looking for an energetic french-speaking technical support representative to support our growing customer support initiative. You will optimize the customer experience by providing excellent customer service and troubleshooting to existing riders through email and over the phone. The technical support representative works cross functionally with Workshop, Logistics and Customer Service to resolve any technical issue you face with a keen eye for detail, creativity and your analytics skills. We're set for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm.
About You
A customer service guru with exceptional level of critical thinking and natural relationship-building ability. You have demonstrated experience in customer service and troubleshooting in order to achieve success. You are proactive, constantly able to motivate yourself and to continually grow with our business and generate customer loyalty.
Primary Responsibilities
- Ability to empathize with French and English speaking customers while troubleshooting mechanical problems and provide stellar solutions.
- Schedule and maintain fulfilment of multiple customer requests.
- Apply poise and charisma through email and phone correspondence.
- Maintain knowledge on model lineup, new accessory launches, and merchandise.
- Collaborate with multiple team members in problem solving various customer issues.
- Maintains a professional appearance and is comfortable conducting video calls
- Participates in team meetings by adding value to conversations and proactively providing recommendations for improvement.
- Acts as a team player by assisting and collaborating with other CSR’s.
- Attendance and on-time reporting.
- Maintains compliance with company policies, practices and procedures.
- Participates in proactive efforts to achieve individual and company goals.
- Required to attend and support company events, as needed.
- Handles changing deadlines and priorities.
- Reviews work for accuracy, completeness, and proper authority.
- Take on other duties as assigned.
Required Qualifications:
- Bilingual: fluent in English and at least one of the following languages: German, Dutch or French.
- A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers.
- Proactive and creative, you can work in a fast-paced ever-changing environment.
- Strong work ethic and willingness to do what is needed to get the job done.
- Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
- Strong computer skills including reporting capabilities.
- Minimum two years experience in customer support.
- Some knowledge of bicycles is highly preferred.
- Enthusiasm for electric vehicles preferred.
- Background in action sports, traditional sports, or fashion industry strongly preferred.
What you can expect from us:
- Ability to grow quickly in a fast-paced start-up company
- Monthly team breakfast and occasional team lunch
- Joining a fun, young team of internationals
- Employee discounts and benefits
GDPR: Data Protection and Privacy
Super73 B.V. is committed to looking after your privacy and keeping your data safe; we have updated our privacy notice to explain how we collect, store, and use your personal data. We will not share your data with any third parties, and if you wish to exercise any of your rights to access, change, or erase personal information, please email us at iteurope@super73.com.
