Europe Shipping Updates

Europe Shipping Updates


25-3-2021

Dear UK and Ireland customers,

Thank you for your patience as we work towards a solution for the shipment issues resulting from Brexit. We’ve had to revisit our logistics planning and are delighted to announce that we have finally found options for your parts and accessories and expect them to arrive in a timely manner.

We are happy to be one step closer to a solution and we hope to be able to apply this for larger orders and bikes in the near future.

12-3-2021

Dear UK and Ireland customers,

We want to update you on our ongoing efforts to send our products to you. Since Brexit was finalised, we've been continuously looking for a solution and sending out test packages with little success. We cannot resume shipping quite yet because there is still a great deal of uncertainty with regard to customs. Packages are being stopped at the border, increasing wait times to a minimum of a month, leaving both SUPER73 and you, our customer, uncertain when or if you will receive your parcel. It is our top priority to deliver your SUPER73's before the beginning of the cycling season. We're working hard to get this resolved as quickly as possible and hope to have good news soon.

Stock Update:

Super73-ZG -> In stock, ready to ship in the EU
Super73-S2 -> Shipping starts April 2021
Super73-RX -> Shipping starts April 2021

 

3-3-2021

Hey #SuperSquad, for those who have ordered a Super73-S2 or RX and are waiting for the next container of bikes to arrive, we are currently experiencing slight delays.
The new arrival date is mid-March, with shipping expected to start early April.
Sorry for the delay; we will do everything to start shipping as soon as possible.

Stock Update:

Super73-ZG -> In stock, ready to ship in the EU
Super73-S2 -> Shipping starts April 2021
Super73-RX -> Shipping starts April 2021

10-2-2021

Dear UK and Ireland customers,

The pieces of the puzzle that is Brexit are starting to come together. Although we are getting closer to fulfilling your orders, there is still a timeline of how long it will take.
As of now, we are confident that we will have a solution in March once the UK customs are ready. If you need to change your order's details, please reach out to customer service as soon as possible.
Thank you again for your patience and we are equally as excited to go back to business as usual.

Stock Update:

Super73-ZG -> In stock, ready to ship in the EU
Super73-S2 -> Shipping starts March 2021
Super73-RX -> Shipping starts March 2021

27-1-2021

Dear UK customers,

Brexit has caused many companies to revisit their cross-border policies and processes. In the past weeks we have been working to adjust our own.
In order to avoid complications for you, we will be momentarily suspending shipments to the UK.
Once we have the best solution we will let you know and resume services.
This choice was made as we want to provide the best service and assure you will receive parcels with peace of mind.
Thanks again for your patience, and we hope to have systems up and running soon.

6-1-2021

Happy new year everyone! We at Super73 wish you all a happy and healthy 2021 and we’d like to thank you again for making it through the past year with us as a team.

Here is update for you guys as we still have limited stock and plan on doing a restock in February: 

S2: Galaxy Black -> Limited stock available for early delivery 
S2: Apollo White -> Limited stock available for early delivery 
S2: Hudson Blue -> Expected delivery February

RX: Olive Drab ->  Limited stock available for early delivery
RX: Carmine Red ->  Limited stock available for early delivery 
RX: Rhino Grey -> Limited stock available for early delivery 

4-12-2020

Hey all, as Batch 3 (Orders July 1st-Oct 6) shipments are underway we would like to inform you that collections from our warehouse are happening daily at the maximum capacity of our couriers. We all know the holiday season can be busy so please be patient as shipments are underway.

Thank you again for sticking with us during these wild times!

Here is the available stock for delivery before 2021:

S2: Galaxy Black -> Limited stock available for delivery by the end of 2020
S2: Apollo White -> Limited stock available for delivery by the end of 2020
S2: Hudson Blue -> Expected delivery February  

RX: Olive Drab ->  Limited stock available for delivery by the end of 2020
RX: Carmine Red ->  Limited stock available for delivery by the end of 2020
RX: Rhino Grey -> Limited stock available for delivery by the end of 2020

26-11-2020

Hello everyone, the time has come. The S2’s have reached the warehouse and will begin to unload today. All pre-orders will start to ship early next week.

18-11-2020

Hello #Supersquad community, thanks for holding in there. Here are the current delivery updates:

RX Batch 3 (Orders July 1st-Oct 6): As of this week all orders have been shipped out!
S2 Batch 3 (Orders July 1st-Oct 6): The bikes have arrived! They are currently held up at customs. The clearing process at customs could take up to 5 business days. Once the containers are cleared and unloaded the team will start shipping as soon as possible.
Batch 4 (Orders placed after Oct 6 to present): Delivery expected in February 2021. We will keep you posted on this and the positive stock available for early shipping.

23-10-2020

We’re happy to let you know that after fulfilling all orders placed up until the end of October, we have limited stock that can still be shipped in November.

S2: Galaxy Black -> Limited stock available for delivery in November
S2: Apollo White -> Limited stock available for delivery in November
S2: Hudson Blue -> Expected delivery February

RX: Olive Drab ->  Limited stock available for delivery in November
RX: Carmine Red -> Expected delivery February
RX: Rhino Grey -> Expected delivery February

20-10-2020

We are continuously shipping bikes, please view latest updates: 

  • RX and S2 Batch 2 (Orders placed May 24 - June 30): Shipping in process until end of this week. 
    Note: The SUPER73-S2 Hudson Blue is the most popular colour, therefore some orders may be shipped from containers arriving at the end of November. In case your order is affected you will receive a separate update via email.

  • S2 and RX Batch 3 (Orders July 1st-Oct 6): Shipping starts in November. 
  • S2 and RX Batch 4 (Orders placed after Oct 6 to present): Delivery expected in February 2021

06-10-2020

Ever since our containers have landed, our customer service and fulfillment teams have been very busy getting your bikes out as fast as possible. We are happy to let you know the following:

  • RX Batch 1 (Orders placed March 20 - May 23): All shipped!
  • RX Batch 2 (Orders placed May 24 - June 30): Shipping this week!

  • S2 Batch 1 (Orders placed March 20 - May 23): All shipped!
  • S2 Batch 2 (Orders placed May 24 - June 30): Shipping this week!

Note: The SUPER73-S2 Hudson Blue is the most popular model, therefore some orders may be shipped from containers arriving at the end of November. In case your order is affected you will receive a separate update via mail. 

  • S2 and RX Batch 3 (Orders placed after July 1st): Shipping as of this week, and continuous during next few weeks.

Note: The SUPER73-S2 Hudson Blue is the most popular model, therefore some orders may be shipped from containers arriving at the end of November. In case your order is affected you will receive a separate update via mail.

Please note that COVID-related delays and uncertainty in the supply chain are still heavily affecting our ability to receive bikes on time.

RX and S2 accessories are scheduled to arrive late Fall.

30-09-2020 Update

The first RX and S2 bikes are shipping today!
Please check your inbox for an e-mail with tracking number if you're in the first batch, and download your assembly / user manuals here

23-09-2020 Update

We are very excited to announce that the first containers for the first set of pre-orders have arrived in The Netherlands! They are in the process of clearing customs. We have received notice that the unloading into our warehouse will start early on the morning of Monday, September 28th. Bikes for orders placed from March 20th to May 23rd will be shipped after. Thank you again for your patience and support. 

Please notify customer service (provide order number) if your address needs to be updated, and specify if your building requires a door code for entry. 

21-09-2020 Update

First batch of bikes are on schedule to arrive this week! No delays to announce.

02-09-2020 Update

Bikes for orders from March 20 - May 23 are on the water! Below ETAs from the previous update are still valid.

  • Orders placed from March 20 - May 23, bikes should ship from Rotterdam 5 working days after September 23rd.
  • Orders placed from May 24 - June 30, bikes should ship from Rotterdam 5 working days after October 7th.
  • Orders placed from July 1 - present, you can also expect delivery in October 2020.

18-08-2020 Update

We’re happy to say that production of the first batches of S2 and RX bikes have been completed - with the new generation motors - and are in the assembly phase in our factories. Right now, we’re working on logistics and making sure as many bikes can leave the port as possible. 
    • Orders placed from March 20 - May 23, bikes should ship from Rotterdam 5 working days after September 23rd.
    • Orders placed from May 24 - June 30, bikes should ship from Rotterdam 5 working days after October 7th.
    • Orders placed from July 1 - present, you can also expect delivery in October 2020.

While logistics may seem pretty simple, right now due to the global pandemic state, it’s getting a bit more complicated to manage. Shipping companies have lowered their amount of ships coming out of Taiwan to make sure all boats are traveling at full capacity during the pandemic. It raises prices for all of us manufacturers and also makes it harder to book our containers in specific time slots.

From now on, we will be updating this blog post on a bi-weekly basis, so please keep on checking here for updates. 

_______

PREVIOUS UPDATES

June 23 update

We’re having some delays in production due to COVID-19. Our supply chain is behind and unfortunately, there is not much we can do about it. We also noticed that in rare cases, the original motor was displaying behavior that we were not happy with. We immediately addressed it in production and decided to update the motor on the European bikes. We are sorry about this extra delay but feel strongly about this decision to make sure you have the absolute best experience with our new bikes in Europe.