FREQUENTLY ASKED QUESTIONS

All of our Super73 models come as street-legal Electrically Power Assisted Cycles (EPAC) as per European regulations and do not require a driver’s license or registration.
The speed is limited to 25 km/h with a continuous rated power of 250-watt motor.

Click on this link to be redirected to our Registration page.

We highly recommend that all SUPER73 riders register their bikes on our website. This ensures that you are recognised as the original owner of the bike and is also necessary for any potential warranty-related inquiries.

Please complete the required information and click the "Send" button to successfully submit your registration form. We greatly value and appreciate your feedback, so we encourage you to share your experience with us.

Still need assistance?
If you have any questions about the registration process, please don't hesitate to contact our customer support.

Email: customercare-eu@super73.com

Phone: +31 (0) 208990462

Europe operates under a distinct set of rules, certifications, market standards, and regulations that govern the sale, transportation, and operation of our bikes. These factors, combined with varying duties and pricing structures associated with bringing our bikes to Europe, account for the main differences in prices.

Please read below for further explanation.

Certified and eligible for government incentives:

Europe maintains stringent regulations and certifications for electric bikes, ensuring high standards for consumer safety. SUPER73 adheres to these regulations by subjecting each new bike model to testing in accredited laboratories to meet required labelling and standards. Such tests and certifications contribute to the pricing of our bikes. Consequently, our bikes are classified as Electric Pedal Assist Cycles (EPAC) and fall into the ebike category eligible for government grants for consumers.

Prices are not always what they seem:

At first glance, prices listed on the US SUPER73 website may appear considerably lower than those displayed on the European site. In the United States, advertised prices do not include local state taxes, which can range from 0% to 13.3% (such as in California). These state taxes are added to the shopping cart.

In Europe, the displayed price already includes the Value Added Tax (VAT) on the product page. Additionally, there are various import fees and other Value Added Taxes applied to products imported into Europe.

The C1X is currently in prototyping stage, and as a result, there is no confirmed delivery time available yet. To stay informed about production updates, pricing, and availability, we recommend subscribing to our newsletter and visiting the C1X information page.

Yes, the Youth Series will be available for purchase in Europe in SS 2024.

With the exception of the SUPER73-ZG model, all our bikes have the capability to accommodate an additional passenger, as long as the maximum weight capacity is adhered to. You can find the specific maximum weight capacity for each bike on the Compare Bikes page.

However, it is important to note that riding with a passenger can disrupt the weight distribution, which may result in the SUPER73 e-bike not performing as expected.

Furthermore, if you own a SUPER73-RX model, you have the option to purchase a separate 2-Up Seat to replace your current seat.

Although we encourage our riders to personalize their ebikes through modifications, it's crucial to be aware that certain changes can be risky and may result in the warranty becoming void.

For instance, incorporating non-bicycle components like motorcycle tires and after-market motors can impose excessive strain on the mechanical and electrical parts, surpassing their intended capabilities.

Please remember that any alterations made to the ebike's electrical system, including after-market batteries, motors, throttles, controllers, and headlights, will nullify the warranty. These modifications have the potential to impact the bike's performance and behaviour.

By providing this clarification, we aim to ensure both the safety of our riders and the preservation of the warranty coverage.

These cables are present to eventually receive optional accessories coming on the S2 such as IoT connectivity and turn signals. You can tighten them up to the frame or the other cables in order not to damage them. 

Please e-mail our customer service team to receive the EN 15194 (EPAC) Declaration of Conformity.

You are not required to register your SUPER73 ebike, obtain a special permit, or hold a license in order to ride it. Our ebikes are EPAC certified, meaning they have undergone testing and certification to meet the security standards of EPAC (Electric Power Assisted Cycle) as per EN 15194 for electric bicycles purchased and used in Europe.

However, it is highly recommended that you stay informed about the laws and regulations pertaining to e-bikes in your specific country. Keeping up-to-date with the relevant rules will ensure that you ride your SUPER73 ebike in compliance with local requirements.

That's correct. European bike models, with the exception of the Super73-ZG, are equipped with an 8-speed gearing system, which doesn't allow for the inclusion of a chain guard. On the other hand, US-spec models feature a single speed and thus come with a chain guard for added protection.

Yes, the battery is removable on all current models - except for the ZG as it is securely bolted into and integrated into the seat with other electronic components. Please contact us before troubleshooting or attempting to remove the seat from a ZG. 

You will find the serial number engraved on the bottom bracket between the pedal cranks. You may have to lift the bike to get a better visual. We advise placing a towel down to avoid accidental paint scratches.

For the ZG, you can find the serial number on the top side of the bottom bracket or on the underside of the bottom bracket.

The SUPER73 ebikes are sold as complete units, and we do not offer individual components for separate purchase. This includes essential parts such as the frame, motor, and battery.

In the event that replacement parts are needed, their availability may vary. Additionally, acquiring replacement parts would require providing proof of ownership of a SUPER73 ebike of the specific model for which the parts are intended.

All our bikes are designed to be weather resistant under normal weather conditions. However, we advise against exposing them to extreme weather that could strain the battery, motor, or other electrical components. It's important to note that the SUPER73 is not suitable for use in puddles, heavy rain, or riding through streams.

Please avoid immersing the product in water, as it can cause damage to the electrical system. When riding in wet conditions, exercise extra caution. Wet surfaces can lead to slips and serious injuries. Brake earlier than usual, as it takes longer to slow down in wet conditions. Reduce your riding speed, wear reflective clothing, and use approved safety lights. Be cautious of road hazards, as they are harder to see in wet conditions.

If you leave your bike out in the rain, ensure it is covered and dry before attaching the battery. Taking these precautions will help keep your SUPER73 in optimal condition.

As our bikes are shipped fully assembled and packaged in their original state, we are unable to open the box and make modifications to any parts or accessories before shipping them to you. Bikes are shipped separately from the additional parts and accessories.

If you desire a different color or seat model, you will need to make a separate purchase and install it yourself. For instance, you can install the S2 seat on an RX bike, or vice versa.

Explore our Bike Quiz to discover the ideal bike that matches your height and riding requirements.

Alternatively, visit our Compare Bikes page for information on seat heights, aiding you in making the right choice.