SHIPPING AND DELIVERY


UPDATE: We are currently improving our logistics processes. This might cause delays with the delivery of your order. We apologise for any inconvenience.

On this page you will find information about shipping to your country in Europe.

For all the shipments we reserve 5-7 business days for preparing the order, plus additional time for delivery that varies depending on the country and type of product (please read below).

Your telephone number and email address will be shared with our shipping company that might contact you to arrange the time of delivery. Please reach out to the SUPER73 Europe customer service team if you have any questions, we’re happy to help.

1. WHERE WE SHIP:

SUPER73 ships to the following countries in Europe:

Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Sweden, Switzerland and the United Kingdom (excluding British Isles)

  • UK shipments can take longer to arrive due to Brexit.
  • We do not ship to Malta, the Canary Islands, Cyprus, Greece, Bulgaria, Iceland and Ukraine.
  • For shipments to Norway, please order with our official distributor - REVERT.

2. SHIPPING METHODS AND COSTS PER COUNTRY:

  • GEODIS - FOR SHIPPING BIKES

Our bikes are shipped throughout Europe via the fulfilment center, GEODIS, located in Lille, France.

  • UPS - FOR SHIPPING PARTS, ACCESSORIES and OTHER 

For all the other items (e.g parts, accessories, merchandise and other), we use UPS as a shipping company.

PLEASE SEE THE BELOW MAP FOR SHIPPING COSTS PER COUNTRY:

    SHIPPING COSTS TO THE BLUE ZONES (BIKES):

    GREAT BRITAIN - € 400
    SWITZERLAND - € 500

    3. DELIVERY LEAD TIME PER COUNTRY:

    Delivery lead time is calculated the following way: Preparation time of 5-7 business days from the date the order was placed + additional time for shipping (varies per country), see below.

    • SHIPPING TIME FOR BIKES:
    PLEASE SEE THE BELOW MAP INDICATING THE DELIVERY TIME PER COUNTRY :

      Delivery Time for Bikes at SUPER73

      • SHIPPING TIME FOR PARTS, ACCESSORIES and OTHER:

      The UPS heat map below shows the estimated transit times from our warehouse in The Netherlands to your country.

      PLEASE SEE THE BELOW MAP INDICATING THE DELIVERY TIME PER COUNTRY :

      •  SHIPPING HOLIDAYS 2022

      Our shipping carriers do not deliver on weekends or public holidays (different per country). In the Netherlands, SUPER73 Europe orders are not processed, shipped or delivered on the following days: 

      New Year’s Day / Nieuwjaarsdag January 1
      Good Friday / Goede Vrijdag April 15
      Easter Sunday / Eerste Paasdag April 17
      Easter Monday / Tweede Paasdag April 18
      King's Day / Koningsdag April 27
      National Remembrance Day / Dodenherdenking May 4 (not an official holiday)
      Liberation Day / Bevrijdingsdag May 5 (official holiday every 5 years; next in 2025)
      Ascension Day / Hemelvaartsdag May 26
      Whit (Pentecost) Sunday / Eerste Pinksterdag June 5
      Whit (Pentecost) Monday / Tweede Pinksterdag June 6
      Sinterklaas December 5 (not an official holiday)
      Christmas Day / Eerste Kerstdag December 25
      Boxing Day / Tweede Kerstdag December 26
      New Year's Eve / Oudejaarsavond December 31 (not an official holiday)

      4. THIRD PARTY OR SELF-SHIPPING


      Third party or self-shipping of any SUPER73 motorbike or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorised dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region. 

      BFPO / PO Addresses
      We cannot ship to BFPO or PO addresses.