JOB OPENINGS


FEEL LIKE YOU WERE MEANT TO DO SOMETHING MORE?

Do you feel like it's time for you to join the #SUPERSQUAD as a team member?
Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture. We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweighs the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, and this is an opportunity to fuse passion with a career and compete in a newly emerging global industry. If you believe that you can contribute to our team, we’d love to talk to you.
Our team is composed of multi-talented individuals diverse in backgrounds, experience, and interests. The Super73 team is growing and expanding to new fronts. We offer an exceptional work environment committed to the growth of employees and the growth of our company. 

For open solicitations, please send us your CV/resumé and motivation letter at: careers-eu@super73.com

Location: SUPER73 B.V. - Industrieweg 61, 1115 AD Duivendrecht

 

      Sales Support B2B - Amsterdam Based

      The Sales support B2B is the main contact for the clients for all non-sales-related questions, passed orders and smaller top-ups from the dedicated area (Northern-, Southern- or central Europe).  The position is turning plate to exchange information between the back-office departments: logistics, technical service and finance and the client. 

      The sales support also supports the Area manager in generating sales and business development in new regions and channels. In the perspective the position is evolutive towards more proactive sales. Specific projects could also be assigned to this position.

      Position Responsibilities:

      • Initiating and following through order fulfilment from placed to fully delivered while keeping the client informed.
      • Regular review, follow up and clean-up of entire order-book for assigned territory.
      • Proactively: Support and educate clients with technical information on new products, updates and maintenance steps, carry through tech training mostly per video but also physical.
      • Work closely with customer service department to stay up to date with technical questions and assure service excellence is achieved both B2B for dealer requests but also from dealers to our consumers.
      • Assisting clients with requests for financial information for invoices, credit notes, statements. 
      • Taking care of edits in accordance with area manager and finance department.
      • Combine Sales- technical, financial and logistical support to build relationships with retailers to achieve sales and non-sales company goal.
      • Manage dedicated account base.
      • Work on specific assigned project (temporary or permanently) with area manager and other concerned departments. 

      Sales: 

      • Lead review: review and filter incoming sales leads in line with set requirements. Identify potential new partners with Area manager and establish contact. 
      • Lead generation: research regional or channel specific markets on a project base to establish prospect bases and filter these with Area manager. 
      • Assist dealers with placing and editing orders in line with strategy set by Area manager
      • Use contact points with customers to up-sell new ranges and complementary product. Proactively contact and sell clients with specific campaigns through mail and phone. 
      • Prepare B2B newsletter in cooperation with Area manager and Marketing

      Your Skills: 

      • 2+ years of Sales back office and/or operations experience in a B2B, consumer goods environment
      • Knowledge or experience of the bike and/or lifestyle industry is a plus 
      • Motivation and passion for making a significant difference
      • Flexibility; ability to advertise and sell products; positive and confident attitude
      • Entrepreneurial and independent thinker and proactive problem solver
      • Language skills: either German or French native/bilingual and fluent English (both written and spoken) other languages are plus 
      • The position is based in our European Headquarter in Amsterdam

       

      IT Operations Specialist - Amsterdam Based

      Information Technology at SUPER73 strives for superior support and proactive solutions– remedy the problem before it becomes a problem. As an IT Operations Specialist, you will be  part of a team that is responsible for designing, delivering and supporting client services,  applications, software, and technology. You are responsible for working directly with employees throughout Europe to identify business solutions. You will also be a resource for all global IT team members as it pertains to client services delivery and client support. You will be a highly visible member of the team as you will regularly interact with employees throughout the region. 

      A successful IT Operations Specialist will have experience with the entire technology stack - networking, client systems, mobile devices, cloud solutions and technology, servers, virtual systems, applications and programs, account management and provisioning and IT security services.  

      Delivery of the aforementioned solutions must meet technology best-practices, security mandates and both industry and regulatory compliance standards. 

      About You: 

      A true self-starter and a team player with a positive attitude. You will be responsible for performing a number of tasks with the Tech team. You are highly self-motivated, professional, and capable of managing your own workload and prioritising tasks in a fast-paced environment. You believe that there are endless opportunities to learn and you leave your ego at the door.

      Primary Responsibilities: 

      • Perform troubleshooting and identification of applicable problems relating to PC’s and  Mac’s, applications, and basic network communications. 
      • Provide administrative support for business applications to end users.
      • Demonstrate superior service to our end user community by proactively communicating  and ensuring that desired customer outcomes are achieved. 
      • Work with other team members to resolve/escalate problems. 
      • Responsibilities include driving initiatives regarding improvements to existing processes,  provide feedback, develop new practices & procedures and support audit initiatives.
      • Respond and resolve escalated service issues. 
      • Coordinate and maintain internal communications and knowledge. 
      • Keep immediate supervisor well informed of activities and recommends/executes  corrective actions. 
      • Respond to and resolve Level 1 and Level 2 IT support tickets for all employees (onsite  and remote) – Technology and Applications 
      • Take remote control of the end user device and troubleshoot IT/Desktop issues
      • Diagnosis and resolution of computer hardware, software, and network issues for the  executives and VIP users 
      • Initial troubleshooting of the network issues – Port testing, Bandwidth monitoring, speed issues, etc. 
      • Incident and Service request Management – Responding, tracking, resolving, updating,  and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA)  and Key Performance Indicators (KPI). 
      • Provide the first line of defense for end-user computing support within IT.
      • Help develop IT tools and processes to promote efficient and effective end user support practices. 
      • Documentation of IT knowledge base for internal IT use, or broader employee reference  as appropriate. 
      • Set up new user accounts and workstations. 
      • Support office technology – such as printers, video conference units, and digital whiteboards. 
      • Collaborate with remote IT team members to build and maintain positive, productive team relationships. 

      Requirements: 

      • Minimum 4+ years of experience in a Help Desk/Service Desk, or similar role
      • Bachelor’s Degree in IT or similar field preferred 
      • Microsoft Certified Professional certification (or higher) is a plus but not required
      • Ability to multitask 
      • Experience with security tools and network infrastructure concepts (routing, switching &  firewalls, DNS, VPN etc.) is a plus 
      • Highly organised and self-motivated 
      • Passion for teamwork and problem solving 
      • Be familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products (including Office365) and Google Workspace 
      • Familiarity with remote access technologies (Citrix, VPN) 
      • Familiarity with PC and Mac operating systems 
      • Deliver excellent customer service onsite and via the telephone/remote applications
      • Effectively manage time and resources 
      • Must be fluent in English, organised, detailed-orientated, dependable and flexible

      Bicycle Technician - Amsterdam Based

      The purpose of the Bicycle Technician is to support our team with all mechanical expertise for every model in our electric motorbike line-up. From incoming customer repairs to small productions and warehouse duties, this position is multifaceted and integral to our operation. We seek an experienced technician willing to join our ride.

      Job Description:

      • Service all inbound bikes and perform all repairs in a strict time frame
      • Service / test incoming parts 
      • Maintain a tidy and well-organized workspace
      • Maintain technical knowledge of all models and newly released models
      • Learn and share knowledge of troubleshooting procedures from presented issues pertaining to specific models with corresponding team members and vital departments
      • Ensure new bikes are built for showroom
      • Disassemble / build incoming returns 
      • Organize and test returned bikes and bike parts 
      • Maintain inventory of used parts
      • Keep up on regular maintenance of fleet bikes
      • Present poise and consistent performance under high stress situations
      • Assist interdepartmentally whenever needed

      Qualifications

      • Ability to follow directions and procedures with self-motivation to work unsupervised
      • Must have great attention to detail.
      • Well organized and studious with tools, materials and resources.
      • Be considerate of team performance while maintaining clear communication.
      • Various Certifications in motorcycles or automobiles welcome to apply.

      Assistant Storemanager (Amsterdam) – Fulltime Internship

      Ben jij iemand die tot het uiterste gaat voor de glimlach van een klant? Staat service bij jou hoog in het vaandel en vind je het een uitdaging om met commerciële targets te werken? Dan zijn wij op zoek naar jou!

      Wat ga je doen als Assistent Storemanager bij SUPER73?

      • Je achterhaalt de wensen van de klant en probeert deze ook zo goed mogelijk te vervullen.
      • Je bent medeverantwoordelijk voor het behalen van de commerciële targets van de winkel.
      • Je bent een helpende hand voor je leiding gevende.
      • Je zorgt voor een perfecte presentatie van de collectie. Zowel in de winkel zelf als in het magazijn heb jij alles goed op orde.

      Alvast meer weten over SUPER73 en de functie Assistent Storemanager? Lees dan meer op onze careerpagina op eu.super73.com en kom alle ins en outs te weten over (wie weet) jouw toekomstige functie.

      Wie ben jij?

      • Je hebt een natuurlijk gevoel voor sales.
      • Service staat bij jou hoog in het vaandel.
      • Je bent resultaatgericht.
      • Je bent flexibel.
      • Talenkennis: Nederlands moedertaal / tweetalig en vloeiend Engels (zowel geschreven als gesproken) andere talen zijn plus.
      • Kennis of begrip van de fiets- en / of lifestyle-industrie is een pluspunt.

      Wat kun je van ons verwachten?

      • Een marktconforme stagevergoeding.
      • Een leuke en fijne werksfeer.
      • Persoonlijke groei o.a. door middel van training en een internationale werkomgeving.
      • Als eerst inzicht in onze nieuwste collecties.

      Waarom dit iets voor jou is…

      • Omdat service verlenen in jouw DNA zit. Je krijgt energie van mensen helpen.
      • Omdat je resultaatgericht bent en graag gezamenlijk werkt naar een doel.
      • Omdat je een natuurlijk gevoel voor sales hebt.

      Over ons

      SUPER73, geboren uit de wens om te inspireren en avontuur en gemeenschap te creëren, is een Amerikaans lifestyle-avonturenmerk dat motorfietserfgoed en jeugdcultuur combineert. We zijn een groep avonturiers, makers, bouwers, denkers, innovators, dromers en vooral doeners die geloven dat al onze inspanningen veel zwaarder wegen dan de som van onze delen. Dit is niet voor bangeriken. We werken hard, we gaan snel en we hebben een missie. Voor ons is dit geen baan, en dit is een kans om passie te combineren met een carrière en te concurreren in een nieuw opkomende wereldwijde industrie. Als je denkt dat jij een bijdrage kunt leveren aan ons team, dan gaan we graag met je in gesprek.

      Ons team is samengesteld uit multi-getalenteerde individuen met verschillende achtergronden, ervaring en interesses. Het Super73-team groeit en breidt uit naar nieuwe fronten. We bieden een uitzonderlijke werkomgeving die toegewijd is aan de groei van medewerkers en de groei van ons bedrijf.

       

      Bilingual Customer Support Representative (Amsterdam)

      SUPER73 is currently looking for an energetic Customer Service Representative to support our growing Customer Care team. You will optimize the customer experience by providing engaging and resolution-minded conversations with all inbound customer inquiries. You will work cross-functionally with multiple teammates and departments to strengthen client loyalty, referrals, and retention. We’re set for continued explosive growth, and we’re looking for someone that can exhibit poise and calm amidst the storm.

      About You
      You are a customer service guru with sales qualities and a natural relationship-building ability. You have a demonstrated experience serving customers and have a solid understanding of the internal and external nuances to achieve successful conversations. You are self-motivated and passionate about helping others. You are interested in sinking your teeth into an environment where you can make an impact and empower others to create their own adventure.

      Primary Responsibilities:

      • Ability to empathize with customers
      • Answer high volume phone calls, emails and other channels through which customers reach out to us.
      • Help solve a wide variety of issues our customers may face through critical thinking and collaboration.
      • Maintain empathy through situations presented by customers and ensure the safety of our riders.
      • Provide energetic conversation when engaging with new and existing customers.
      • Participate in team meetings by adding value to conversations and proactively providing recommendations for improvement.
      • Acts as a team player by assisting and collaborating with other CSR’s to solve customer issues.
      • Maintain compliance with company policies, practices, and procedures.
      • Participate in proactive efforts to achieve individual and company goals.
      • Review work for accuracy, completeness, and proper authority.
      • Meeting targets in terms of quality of conversations.
      • Take on other duties as assigned

      Required Qualifications

      • Fluent in English and bilingual in at least one of the following languages: German, Dutch or French.
      • 2+ years in customer relations, hospitality, service, or other related work environments.
      • Contact center or help desk experience strongly preferred.
      • A winning and collaborative attitude; you are open to learning from other team members and leverage data/resources with stakeholders and peers.
      • Strong work ethic and willingness to do what is needed to get the job done with a “no task too small” mentality.
      • Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
      • Strong computer skills.
      • Strong conversational skills.
      • Background in action sports, traditional sports, or the fashion industry strongly preferred.
      • Some knowledge of bicycles is preferred but not necessary.

      What you can expect from us

      • Ability to grow quickly in a fast-paced start-up company
      • Monthly team breakfast and occasional team lunch
      • Joining a fun, young team of internationals
      • Employee discounts and benefits

        Bilingual Technical Customer Support Representative (Amsterdam)

        SUPER73 is currently looking for an energetic french-speaking technical support representative to support our growing customer support initiative. You will optimize the customer experience by providing excellent customer service and troubleshooting to existing riders through email and over the phone. The technical support representative works cross functionally with Workshop, Logistics and Customer Service to resolve any technical issue you face with a keen eye for detail, creativity and your analytics skills. We're set for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm.

        About You
        A customer service guru with exceptional level of critical thinking and natural relationship-building ability. You have demonstrated experience in customer service and troubleshooting in order to achieve success. You are proactive, constantly able to motivate yourself and to continually grow with our business and generate customer loyalty.

        Primary Responsibilities

        • Ability to empathize with French and English speaking customers while troubleshooting mechanical problems and provide stellar solutions.
        • Schedule and maintain fulfilment of multiple customer requests.
        • Apply poise and charisma through email and phone correspondence.
        • Maintain knowledge on model lineup, new accessory launches, and merchandise.
        • Collaborate with multiple team members in problem solving various customer issues.
        • Maintains a professional appearance and is comfortable conducting video calls
        • Participates in team meetings by adding value to conversations and proactively providing recommendations for improvement.
        • Acts as a team player by assisting and collaborating with other CSR’s.
        • Attendance and on-time reporting.
        • Maintains compliance with company policies, practices and procedures.
        • Participates in proactive efforts to achieve individual and company goals.
        • Required to attend and support company events, as needed.
        • Handles changing deadlines and priorities.
        • Reviews work for accuracy, completeness, and proper authority.
        • Take on other duties as assigned.

        Required Qualifications:

        • Bilingual: fluent in English and at least one of the following languages: German, Dutch or French.
        • A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers.
        • Proactive and creative, you can work in a fast-paced ever-changing environment.
        • Strong work ethic and willingness to do what is needed to get the job done.
        • Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time.
        • Strong computer skills including reporting capabilities.
        • Minimum two years experience in customer support.
        • Some knowledge of bicycles is highly preferred.
        • Enthusiasm for electric vehicles preferred.
        • Background in action sports, traditional sports, or fashion industry strongly preferred.

        What you can expect from us:

        • Ability to grow quickly in a fast-paced start-up company
        • Monthly team breakfast and occasional team lunch
        • Joining a fun, young team of internationals
        • Employee discounts and benefits

         

            GDPR: Data Protection and Privacy
            Super73 B.V. is committed to looking after your privacy and keeping your data safe; we have updated our privacy notice to explain how we collect, store, and use your personal data. We will not share your data with any third parties, and if you wish to exercise any of your rights to access, change, or erase personal information, please email us at  iteurope@super73.com.

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