Europe Pre-Order Updates

Europe Pre-Order Updates


26-11-2020

Hello everyone, the time has come. The S2’s have reached the warehouse and will begin to unload today. All pre-orders will start to ship early next week.

18-11-2020

Hello #Supersquad community, thanks for holding in there. Here are the current delivery updates:

RX Batch 3 (Orders July 1st-Oct 6): As of this week all orders have been shipped out!
S2 Batch 3 (Orders July 1st-Oct 6): The bikes have arrived! They are currently held up at customs. The clearing process at customs could take up to 5 business days. Once the containers are cleared and unloaded the team will start shipping as soon as possible.
Batch 4 (Orders placed after Oct 6 to present): Delivery expected in February 2021. We will keep you posted on this and the positive stock available for early shipping.

23-10-2020

We’re happy to let you know that after fulfilling all orders placed up until the end of October, we have limited stock that can still be shipped in November.

S2: Galaxy Black -> Limited stock available for delivery in November
S2: Apollo White -> Limited stock available for delivery in November
S2: Hudson Blue -> Expected delivery February

RX: Olive Drab ->  Limited stock available for delivery in November
RX: Carmine Red -> Expected delivery February
RX: Rhino Grey -> Expected delivery February

20-10-2020

We are continuously shipping bikes, please view latest updates: 

  • RX and S2 Batch 2 (Orders placed May 24 - June 30): Shipping in process until end of this week. 
    Note: The SUPER73-S2 Hudson Blue is the most popular colour, therefore some orders may be shipped from containers arriving at the end of November. In case your order is affected you will receive a separate update via email.

  • S2 and RX Batch 3 (Orders July 1st-Oct 6): Shipping starts in November. 
  • S2 and RX Batch 4 (Orders placed after Oct 6 to present): Delivery expected in February 2021

06-10-2020

Ever since our containers have landed, our customer service and fulfillment teams have been very busy getting your bikes out as fast as possible. We are happy to let you know the following:

  • RX Batch 1 (Orders placed March 20 - May 23): All shipped!
  • RX Batch 2 (Orders placed May 24 - June 30): Shipping this week!

  • S2 Batch 1 (Orders placed March 20 - May 23): All shipped!
  • S2 Batch 2 (Orders placed May 24 - June 30): Shipping this week!

Note: The SUPER73-S2 Hudson Blue is the most popular model, therefore some orders may be shipped from containers arriving at the end of November. In case your order is affected you will receive a separate update via mail. 

  • S2 and RX Batch 3 (Orders placed after July 1st): Shipping as of this week, and continuous during next few weeks.

Note: The SUPER73-S2 Hudson Blue is the most popular model, therefore some orders may be shipped from containers arriving at the end of November. In case your order is affected you will receive a separate update via mail.

Please note that COVID-related delays and uncertainty in the supply chain are still heavily affecting our ability to receive bikes on time.

RX and S2 accessories are scheduled to arrive late Fall.

30-09-2020 Update

The first RX and S2 bikes are shipping today!
Please check your inbox for an e-mail with tracking number if you're in the first batch, and download your assembly / user manuals here

23-09-2020 Update

We are very excited to announce that the first containers for the first set of pre-orders have arrived in The Netherlands! They are in the process of clearing customs. We have received notice that the unloading into our warehouse will start early on the morning of Monday, September 28th. Bikes for orders placed from March 20th to May 23rd will be shipped after. Thank you again for your patience and support. 

Please notify customer service (provide order number) if your address needs to be updated, and specify if your building requires a door code for entry. 

21-09-2020 Update

First batch of bikes are on schedule to arrive this week! No delays to announce.

02-09-2020 Update

Bikes for orders from March 20 - May 23 are on the water! Below ETAs from the previous update are still valid.

  • Orders placed from March 20 - May 23, bikes should ship from Rotterdam 5 working days after September 23rd.
  • Orders placed from May 24 - June 30, bikes should ship from Rotterdam 5 working days after October 7th.
  • Orders placed from July 1 - present, you can also expect delivery in October 2020.

18-08-2020 Update

We’re happy to say that production of the first batches of S2 and RX bikes have been completed - with the new generation motors - and are in the assembly phase in our factories. Right now, we’re working on logistics and making sure as many bikes can leave the port as possible. 
    • Orders placed from March 20 - May 23, bikes should ship from Rotterdam 5 working days after September 23rd.
    • Orders placed from May 24 - June 30, bikes should ship from Rotterdam 5 working days after October 7th.
    • Orders placed from July 1 - present, you can also expect delivery in October 2020.

While logistics may seem pretty simple, right now due to the global pandemic state, it’s getting a bit more complicated to manage. Shipping companies have lowered their amount of ships coming out of Taiwan to make sure all boats are traveling at full capacity during the pandemic. It raises prices for all of us manufacturers and also makes it harder to book our containers in specific time slots.

From now on, we will be updating this blog post on a bi-weekly basis, so please keep on checking here for updates. 

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PREVIOUS UPDATES

June 23 update

We’re having some delays in production due to COVID-19. Our supply chain is behind and unfortunately, there is not much we can do about it. We also noticed that in rare cases, the original motor was displaying behavior that we were not happy with. We immediately addressed it in production and decided to update the motor on the European bikes. We are sorry about this extra delay but feel strongly about this decision to make sure you have the absolute best experience with our new bikes in Europe.